Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darius Lamar

Covina,CA

Summary

To obtain a position that will expand work experience, knowledge, and professional growth. Proficient Customer Service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature.

Overview

9
9
years of professional experience

Work History

Resident Services Specialist

E & S Ring Management Corporation
Los Angeles, CA
08.2021 - Current
  • Greet residents and prospects with a friendly and professional demeanor.
  • Answer telephone inquiries, follow up with leads via phone, email, or text.
  • Respond to tenant emails in a professional manner.
  • Set appointments & provide tours for prospective residents using excellent customer service.
  • Entering and closing work orders in a timely manner.
  • Prepared folders and filed documents accordingly.
  • Knowledge of using Microsoft Word, Excel, Rent Dynamics, Yardi, On-Site, and Rent Cafe.
  • Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.
  • Promoted positive relations between residents and staff.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Leasing Consultant

PM Staffing
West Covina, CA
04.2021 - 08.2021
  • Greet residents and prospects with a friendly and professional demeanor.
  • Answer telephone inquiries, follow up with leads via phone, email, or text.
  • Set appointments & provide tours for prospective residents using excellent customer service.
  • Knowledge with using Microsoft Word, Excel, Rent Dynamics, Yardi, On-Site and Rent Cafe.
  • Verified tenant incomes and other information before accepting lease applications.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.

Manager/Sales Associate

Planet Fitness
Covina, CA
02.2017 - 03.2021
  • Trained personnel on policies, procedures, and communications for in-person and telephone etiquette.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained cleanliness and organization of front desk area.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Sales Associate

Champs Sports
West Covina, CA
10.2015 - 02.2017
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Warehouse Associate/Warehouse Order Puller

Coaster Furniture
Walnut, CA
04.2014 - 12.2014
  • Wrapped pallets in shrink wrap prior to loading.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Safely and securely loaded items to prevent damage during transport.

Preparation Clerk

Pizza Hut
Covina, CA
09.2013 - 04.2014
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Coordinated and oversaw food handling following procedures and sanitation standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Guaranteed customer satisfaction by quickly delivering orders.

Dock Worker

FedEx Ground
Walnut, CA
10.2011 - 03.2013
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Education

High School Diploma - General Studies

West Covina High School
West Covina, CA
2009

Skills

  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented

Timeline

Resident Services Specialist

E & S Ring Management Corporation
08.2021 - Current

Leasing Consultant

PM Staffing
04.2021 - 08.2021

Manager/Sales Associate

Planet Fitness
02.2017 - 03.2021

Sales Associate

Champs Sports
10.2015 - 02.2017

Warehouse Associate/Warehouse Order Puller

Coaster Furniture
04.2014 - 12.2014

Preparation Clerk

Pizza Hut
09.2013 - 04.2014

Dock Worker

FedEx Ground
10.2011 - 03.2013

High School Diploma - General Studies

West Covina High School

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Darius Lamar