Laisha Hill
Summary
Detail-oriented phlebotomist well-versed in performing tests such as urinalysis, blood gasses and blood smears. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Ready to bring 5 years of related experience to challenging new role.
Overview
6
6
years of professional experience
Work History
Apheresis Technician
American Red Cross
12.2021 - Current
- Blood draw
- Performed cell counts and analysis on blood specimens.
- Skilled at working independently and collaboratively in a team environment.
- Drove collection and quality compliance for blood, cells, tissue and apheresis donations.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Assisted in training new staff members on proper apheresis techniques, contributing to overall team efficiency.
Patient Service Representative
DMC Urology
04.2020 - 06.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Phlebotomist
Downriver Oncology
04.2019 - 11.2021
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Reviewed and processed requisitions for laboratory tests.
Telemetry Technician
DMC Harper
09.2018 - 12.2019
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
Patient Service Representative
Beaumont Urgent Care
03.2021 - 10.2023
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Verified insurance eligibility and coverage for patients.
Education
Associate of Science - Radiologic Technology
Dorsey
Dearborn, MI12.2026
No Degree - BSL CPR And AED Certification
American Heart Association
03.2024
Patient Care Assistant - Pca
Oakland University
Rochester, MI04.2018
High School Diploma - General Studies
Harper Woods High School
Harper Woods, MI06.2017
Skills
- Blood Draws
- Disposal Procedures
- Surgical Sterilizations
- Therapeutic Phlebotomy
- Patient Care Activities
- HIPAA Compliance
- Inventory Restocking
- Data Entry
- Schedule Coordination
Timeline
Apheresis Technician
American Red Cross
12.2021 - Current
Patient Service Representative
Beaumont Urgent Care
03.2021 - 10.2023
Patient Service Representative
DMC Urology
04.2020 - 06.2021
Phlebotomist
Downriver Oncology
04.2019 - 11.2021
Telemetry Technician
DMC Harper
09.2018 - 12.2019
Associate of Science - Radiologic Technology
Dorsey
No Degree - BSL CPR And AED Certification
American Heart Association
Patient Care Assistant - Pca
Oakland University
High School Diploma - General Studies
Harper Woods High School