Laisha NINO
San Antonio,TX
Summary
Detail-oriented with a proven track record of providing comprehensive support to others. Skilled in leveraging advanced software for data organization, reporting, and database management. Experienced Psychology and Sciences Alumni adept at employing psychological principles to assist others in overcoming challenges, with a strong focus on effective communication across diverse backgrounds. Passionate about facilitating educational growth for children. Customer service experience allowed for adaptability in stressful situations further supporting my proficiency in classroom activities, and fostering positive relationships with students and families.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
San Antonio, TX
02.2024 - Current
- Collaborated with team members to provide efficient service during peak hours.
- Utilized time management skills to multitask efficiently during busy periods, without sacrificing quality or customer service.
- Conducted inventory checks and restocked supplies as needed.
- Performed routine maintenance on coffee machines to ensure optimal performance and prevent malfunctions.
- Prepared and served a variety of coffee and tea beverages to customers.
- Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections.
- Greeted customers warmly, and engaged in friendly conversation while taking their orders.
- Assisted in training new baristas on proper techniques for making beverages and operating equipment.
- Maintained cleanliness and organization of the work area, adhering to health and safety guidelines.
Barista
Kung Fu Tea
San Antonio, TX
06.2023 - 01.2024
- Maintained regular, consistent attendance, and punctuality.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled the line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages, and seasonal offerings.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.
- Helped management keep an adequate supply on hand by notifying them of shortages.
Education
Bachelor of Science - Psychology
Texas A&M University-San Antonio
San Antonio, TX08.2024
Associate of Science -
Palo Alto College
San Antonio, TX05.2021
Skills
- One-on-One Advising
- Progress Reporting
- Peer Counseling
- Multitasking
- Interpersonal Communication
- Empathy building
- Effective Reasoning Skills
- Collaborative Network Building
- Proficient in Customer Engagement
- Team Leadership
- Engaging Personality
- Research abilities
- Data Interpretation
Languages
- English, Fluent
- Spanish, Native
Timeline
Barista
Starbucks
02.2024 - Current
Barista
Kung Fu Tea
06.2023 - 01.2024
Bachelor of Science - Psychology
Texas A&M University-San Antonio
Associate of Science -
Palo Alto College
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