Laisha Reyes
The Bronx
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
5
5
years of professional experience
Work History
Patient Report Coordinator
Citimed Comprehensive TBI Center
New York, NY
04.2025 - Current
- Maintained accurate patient records using electronic health record systems.
- Thoroughly checked patient reports match up what's in the system. Such as date of birth, date of accident, and referring physician
- Made sure all reports were sent over to referring physician in a timely matter.
- Keep count of all reports coming in and out
Patient Coordinator
Citimed Comprehensive TBI Center
New York, NY
07.2023 - Current
- Coordinated patient schedules, optimizing appointment availability and reducing wait times.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulatory standards.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Assisted in training new staff on office procedures and patient management systems for enhanced efficiency.
Receptionist
Darilis Barbershop
The Bronx, NY
06.2021 - 09.2022
- Provided excellent customer service, addressing client inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall shop atmosphere.
- Collaborated with barbers to optimize appointment flow and minimize wait times for clients.
- Utilized scheduling software to efficiently manage bookings and cancellations, improving operational efficiency.
- Assisted in inventory management, tracking supplies needed for daily operations and reordering as necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
No Degree -
Bronx Community College
Bronx, NY01-2023
High School Diploma -
Validus Prepatory Academy
The Bronx, NY06-2022
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Schedule coordination
- Document management
- Scheduling and calendar management
- Database management
- Report writing
- Medical terminology
- Attention to detail
- Time management
- Problem-solving
- Team collaboration
- Clear communication
- Verbal and written communication
- Task prioritization
- Staff training
- Handling complaints
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Report Coordinator
Citimed Comprehensive TBI Center
04.2025 - Current
Patient Coordinator
Citimed Comprehensive TBI Center
07.2023 - Current
Receptionist
Darilis Barbershop
06.2021 - 09.2022
No Degree -
Bronx Community College
High School Diploma -
Validus Prepatory Academy