LAISHA RIVERA
Tampa
Summary
Front Desk Receptionist with over 5 years of experience in maintaining organized and welcoming environments, adept at managing customer interactions and administrative tasks. Demonstrates proficiency in payment processing and client relations, with a strong emphasis on confidentiality and compliance with privacy guidelines. Committed to enhancing operational efficiency and fostering positive team dynamics through effective communication and support.
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
Cordova Home Care
Manhasset, New York
12.2024 - Current
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Received payments and posted amounts to customer accounts.
- Verified insurance eligibility and benefits, facilitating accurate patient financial assessments.
- Processed patient accounts and managed billing inquiries to ensure timely resolution.
ACCOUNTS RECEIVABLE REP / CUSTOMER SERVICE REPRESENTATIVE
Cintas Corp.
03.2022 - 12.2024
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Streamlined accounts receivable processes, reducing payment delays and improving cash flow.
- Implemented data-driven strategies for efficient customer service resolution.
Front Desk Receptionist
North Shore Child & Family Guidance Center
Manhasset, NY
09.2018 - 02.2022
- Managed front desk operations, ensuring smooth patient check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client access to services.
- Developed efficient filing systems for patient records, enhancing data retrieval and confidentiality.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
HHA -
Home Health Aide Training Institute
06.2021
GED -
Glen Cove High School
Glen Cove, NY06.2018
Skills
- Financial Reporting
- Customer Relations
- Account Monitoring
- Audit Support
- Patient Companionship
- Documentation
- Mobility Assistance
- Elderly Care
- Dementia Care
- Patient Management
- Emotional Support
- Vital Signs Monitoring
- Personal Hygiene Assistance
- Patient Care
- Data Entry
- Microsoft Excel
- Payment Processing
- Client Relations
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Team Development
- Customer service
- Accounts receivable
Timeline
Patient Account Representative
Cordova Home Care
12.2024 - Current
ACCOUNTS RECEIVABLE REP / CUSTOMER SERVICE REPRESENTATIVE
Cintas Corp.
03.2022 - 12.2024
Front Desk Receptionist
North Shore Child & Family Guidance Center
09.2018 - 02.2022
GED -
Glen Cove High School
HHA -
Home Health Aide Training Institute