Laisha Rodriguez
Paterson,NJ
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Gaining valuable practical experience and insight into the field of social work. Caring, kind, and thoughtful, I find fulfillment in assisting others and I am committed to empowering individuals to overcome obstacles and grow into their best selves.
Overview
4
4
years of professional experience
Work History
Advocate
Violence Intervention Prevention Center
2024.01 - Current
- Advised clients on various legal matters, ensuring they understood their rights and options.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Bring awareness to the community by offering informational workshops.
Shift Manager
CVS
2022.09 - Current
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Trained and mentored new employees to maximize team performance.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Cashier
Walmart
2019.09 - 2022.06
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Social Work
Bergen Community College
Paramus, NJ05.2025
High School Diploma -
Rafaelina E. Lebron Flores
Puerto Rico05.2019
Skills
- Interpersonal Skills
- Organization and Administration
- Creative and Critical Thinking
- Events Planning
- Customer Service
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
I enjoy painting, crocheting, and gardening.
Objectives
To be hired as a school social Worker preferably in a public school. Employer must be open to diversity, creativity, and have opportunities for future advancements.
Timeline
Advocate
Violence Intervention Prevention Center
2024.01 - Current
Shift Manager
CVS
2022.09 - Current
Cashier
Walmart
2019.09 - 2022.06
Associate of Science - Social Work
Bergen Community College
High School Diploma -
Rafaelina E. Lebron Flores
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