Laiza Shakibai
Moorpark,CA
Summary
Dedicated and compassionate caregiver with over 9 months of hands‑on experience at Oakmont Simi Valley, providing high‑quality support to seniors in a residential care setting. Skilled in personal care, mobility assistance, and creating a safe, comfortable environment for residents. Known for patience, strong communication, and a genuine commitment to enhancing quality of life through attentive, individualized care.
Overview
3
3
years of professional experience
Work History
Care Provider
OAKMONT SENIOR LIVING
05.2025 - Current
- Provided compassionate, personalized care to clients, emotional support and safety.
- Assisted with daily living activities.
- Monitored health conditions.
- Maintained a clean and safe environment.
- Documented care activities and observations.
- Responded to emergencies and followed safety protocols to ensure client well-being.
Operations Assistant – Customer Service
SHOPPING CENTER MANAGEMENT CORPORATION (SM SUPERMALLS)
Philippines
05.2023 - 10.2024
- Managing the administrative front desk at SM City Butuan, ensuring efficient coordination of administrative tasks, professional handling on inquiries, and seamless communication between departments.
- Answering phone calls, emails, and all incoming client and transfer them to the according person/department.
- Managing the marketing calendar.
- Assisted in the smooth operation of the shopping center by coordinating with various departments and managing administrative tasks.
- Make a report Daily Executive Brief (Affiliates EOD sales).
- Input the Daily Sales to COIN.
- Supports the Mall Secretary.
- Effectively addressing complaints and implementing solutions to enhance customer satisfaction.
Mall Secretary
SHOPPING CENTER MANAGEMENT CORPORATION (SM SUPERMALLS)
- Supports the Mall Manager
- Minutes of the Meeting
- Maintaining accurate files related to mall operations, financial transactions, contracts, and official communications.
- Compiling report such as (Daily Executive Brief Report, Sales Report, and Financial Revenue Report)
- Assisting mall management with clerical tasks, scheduling meetings, and organizing docs
- Serving as a point of contact for mall tenants, addressing concerns, distributing notices.
- Ensuring adherence to mall regulations, legal requirements and company policies.
Education
Bachelor of Science - Environmental Engineering
University of Science And Technology of Southern Philippines
09-2022
Skills
- Customer Service Excellence
- Operational Efficiency
- Administrative Support
- Team Coordination
- Problem Solving
- COIN/SAP
- Microsoft (Word,PPT, and Excel)
- Personal care assistance (bathing, grooming, dressing)
Certificate
Basic Life Support
CPR/ First Aid
Timeline
Care Provider
OAKMONT SENIOR LIVING
05.2025 - Current
Operations Assistant – Customer Service
SHOPPING CENTER MANAGEMENT CORPORATION (SM SUPERMALLS)
05.2023 - 10.2024
Mall Secretary
SHOPPING CENTER MANAGEMENT CORPORATION (SM SUPERMALLS)
Bachelor of Science - Environmental Engineering
University of Science And Technology of Southern Philippines