Laiza-Marie Stovall
Las Vegas
Summary
Proactive associate with five years of experience providing excellent customer service skills. While seeking to broaden my knowledge within the customer service industry. My Experiences rang from various positions from facilitating transactions and assisting with purchases on the retail floor to merchandising and stocking. I thrive in a busy environment and am always eager to gain more knowledge.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Victoria's Secret
05.2021 - 06.2022
- Openig Victoria's Secret Angel cards, and processing merchandise to sales floor by company standards
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate (Seasonal)
Tory Burch
10.2019 - 01.2020
- Contributed to an environment that consistently delivers transformational customer experience
- Ensured a high level of customer service through extensive product knowledge and product ownership
- Met personal and store goals, cashier handling and restocking
Retail Sales Associate
New Balance
04.2019 - 12.2019
- Responsible for providing superior customer service and utilizing product knowledge and service techniques to meet the needs of customers
- Correctly measuring and fit customers to appropriate products while educating them on the features and benefits of the products
- Performing stock and inventory functions, such as labeling and price marking items
- Payment transactions informing customers of exchange and return policies
Retail Sales Associate
Nike
04.2018 - 12.2018
- Maintaining knowledge of various store departments and be available to operate cash register for regular transactions
- Perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Serve as a product knowledge resource for consumers and entry level associates
Customer Service Representative
Hilton Grand Vacations
06.2017 - 09.2017
- Effectively maintained excellent customer service throughout the sales process
- Managed a high-volume of inbound and outbound customer calls
- Making quick decisions to satisfy customer needs
Education
Medical Assistant Certificaton - Medical Assistant
Nevada Career Institute
Las Vegas, NV05-2024
Trade School in Beauty School - Esthetician
Milan Institute-Las Vegas
Las Vegas, NV01.2023
High school or equivalent - General Education
Spring Valley High School
06.2017
Skills
- Customer Service
- CPR certified
- Microsoft Office
- Food Handling
- Problem-Solving
- Point of sale operation
- Teamwork
Timeline
Retail Sales Associate
Victoria's Secret
05.2021 - 06.2022
Retail Sales Associate (Seasonal)
Tory Burch
10.2019 - 01.2020
Retail Sales Associate
New Balance
04.2019 - 12.2019
Retail Sales Associate
Nike
04.2018 - 12.2018
Customer Service Representative
Hilton Grand Vacations
06.2017 - 09.2017
Trade School in Beauty School - Esthetician
Milan Institute-Las Vegas
Medical Assistant Certificaton - Medical Assistant
Nevada Career Institute
High school or equivalent - General Education
Spring Valley High School
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