La'Jaun CherRenfro
Risk Management And Financial Services
Macon,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Claims Orientation II Manager
Government Employees Insurance Company
Macon, GA
2010.08 - Current
- My duties include hiring the best fit associates and training them to the level of assurance and ability to handle and adjust claims for our customers while providing exceptional customer service by problem-solving, while adjusting claims, and utilizing all the up-to-date tools available on the market to deliver an effortless experience
- I develop trainers and leaders to be able to deliver learning techniques and tailor to associates needs so they are put in the best position for success
- Our success measures coaching development, coaching frequency, overall support, and training experience
- We have a 85% success rate with YTD with our new hires converting over to fully trained associates within the first 6-months of their tenure within the company
Payment Recovery Divisional Manager
Government Employees Insurance Company
Macon , GA
2020.01 - 2021.03
- Hiring the best qualified individuals with tenacious skills and a foundational understanding of insurance laws
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Find innovative ways to motivate staff
- Recover all legally owed funds through Esubro, Arbitration, Collections, & Lawsuits.
Fun Committee Manager
Gain Give Grow, Government Employees Insurance Companies
Macon, GA
2016.03 - Current
- Spearheaded the development and implementation of innovative engagement strategies to foster a more engaged and satisfied workforce, resulting in increased employee retention and productivity
- Effectively communicated engagement initiatives to employees, fostering a sense of ownership and encouraging active participation
- Collaborated closely with other departments to seamlessly integrate engagement initiatives into the organization's overall business operations, ensuring alignment with strategic goals
- Designed and implemented comprehensive training and development programs to enhance employee skills, knowledge, and overall performance
- Conducted regular employee surveys and focus groups to gather valuable feedback, enabling continuous improvement of engagement initiatives
Lawn Manager
LJ Lawn & Garden
Macon, GA
2010.06 - Current
- Providing exceptional customer service while providing an essential service to the public and achieving tailored results for each customer by mowing grass, seeding lawns, trimming hedges and trees for beautification
- My duties are not limited to retaining customers, selling our products to grow the business, and marketing to help attract new customers.
Education
Bachelor of Science - Business Management
Penn Foster College
Scranton, PA 2018.08 - 2021.05
A CDL - undefined
Driving School
C1 Truck Driving School
Springfield, MO 2006.06 - 2007.05
Career Diploma - Accounting
Stratford Career Institute
Saint Albans, VT 2009.01 - 2009.05
Skills
Office ManagementNegotiationTeam ManagementPerformance ManagementMentoringOperations ManagementSupervising ExperienceICD-10ManagementProcess ImprovementStrategic PlanningLitigation Manager (2 years)Supervisor over Performance Auditing (3 years)Yellow Belt (2 years)Business ManagementQuality ManagementSix SigmaTraining & DevelopmentChange ManagementLogisticsCertifications and LicensesAssessmentsWork style: Reliability — Proficient
Staff Management
Policies and procedures
Coaching and mentoring
Negotiation
Key Performance Indicators
Business planning
Business administration
Project Management
Improvement initiatives
Verbal and written communication
Budgeting
Effective managerial techniques
Certification
February 2009 to December 2025
Additional Information
- GA Licensed Claims Adjuster SC Licensed Claims Adjuster KY Licensed Claims Adjuster Certified Notary Public Commercial Driving License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Payment Recovery Divisional Manager
Government Employees Insurance Company
2020.01 - 2021.03
Bachelor of Science - Business Management
Penn Foster College
2018.08 - 2021.05
Fun Committee Manager
Gain Give Grow, Government Employees Insurance Companies
2016.03 - Current
Claims Orientation II Manager
Government Employees Insurance Company
2010.08 - Current
Lawn Manager
LJ Lawn & Garden
2010.06 - Current
Career Diploma - Accounting
Stratford Career Institute
2009.01 - 2009.05
A CDL - undefined
Driving School
C1 Truck Driving School
2006.06 - 2007.05