Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lajaunna Humphrey

Lajaunna Humphrey

CUSTOMER SERVICE
Calumet City,IL

Summary

Motivated employee with a strong desire to embrace new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills, excels at working independently and swiftly acquiring new proficiencies. Focused on customer service, multitasking, and time management, dedicated to providing each customer with a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Commercial Sales Manager

AutoZone
10.2013 - Current
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
  • Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
  • Motivated team to meet and exceed sales goals.
  • Negotiated contracts with major clients, securing favorable terms that benefited both parties involved. I’m

Assistant Manager

Village of dolton water department
04.2011 - 12.2013
  • Delegated work to staff, setting priorities and goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Home Health Aide

Abcor Home Health
03.2008 - 10.2010
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Security Officer

Titan Security
06.2006 - 11.2009
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Education

Diploma - General Studies

Chicago Vocational Career Academy
Chicago, IL
05-2005

Skills

  • Prioritization
  • Commercial sales experience
  • Effective customer communication
  • Training and mentoring
  • Traveling ability
  • Sales Documentation
  • Returns processing
  • Onboarding and coaching
  • Sales skills
  • Customer Service
  • Written and verbal communication
  • Reliability
  • Appointment Scheduling
  • Professionalism
  • Adaptability

Timeline

Commercial Sales Manager

AutoZone
10.2013 - Current

Assistant Manager

Village of dolton water department
04.2011 - 12.2013

Home Health Aide

Abcor Home Health
03.2008 - 10.2010

Security Officer

Titan Security
06.2006 - 11.2009

Diploma - General Studies

Chicago Vocational Career Academy

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Lajaunna Humphrey CUSTOMER SERVICE