LAJAYDA CHAPMAN
Carrollton,TX
Summary
Operations focused professional with 5+ years of experience supporting high-volume service environments, team coordination, inventory tracking, and day to day business operations. Skilled in workflow management, process organization, staff training, and maintaining operational efficiency in fast-paced settings. Detail-oriented and adaptable with experience supporting customer-facing operations, transaction accuracy, reporting processes, and cross-functional communication. Currently pursuing a Bachelor of Business Administration in Supply Chain Management at Wayne State University.
Overview
9
9
years of professional experience
Work History
Server/Shift Lead/Floor Supervisor
Hospitality Industry
Livonia, Farmington Hills, West Bloomfield, Detroit, United States
08.2022 - Current
- Led front-of-house operations during high-volume service periods, optimizing workflow to maintain fast, consistent guest service.
- Ensured POS transaction accuracy and organized order documentation to support efficient shift close-outs and inventory tracking.
- Supervised and coached team members, delegating tasks and enforcing service standards to improve consistency and productivity.
- Managed multiple service stations and resolved guest issues promptly to preserve customer satisfaction and operational continuity.
Front Desk Representative
Cookies Terrascend
Detroit, United States
05.2024 - 10.2025
- Managed front desk operations including customer check-in, transaction processing, and service coordination.
- Verified customer identities and adhered to state cannabis regulations to maintain compliance during every transaction.
- Ensured proper verification and regulatory procedures were followed during customer transactions.
- Coordinated communication between the retail floor and inventory systems to streamline operations and minimize discrepancies.
Shift Supervisor
Starbucks
Oak Park, Detroit, Novi, United States
11.2021 - 10.2023
- Led shift operations assigning tasks, coordinating staff, and maintaining service flow to meet high-volume demand.
- Trained and mentored new hires on POS systems, beverage standards, and customer service expectations to reduce onboarding time and improve quality.
- Monitored inventory and supplies, implemented par-level tracking, and organized stock to maintain product availability and reduce waste.
- Performed cash reconciliation, maintained accurate transaction records, and prepared operational reports to support financial controls and reporting accuracy.
Assistant Store Manager/Keyholder
Underground by Journeys
Dearborn, United States
06.2017 - 10.2021
- Coordinated daily retail operations including staff scheduling, inventory management, merchandising, and workflow supervision to support sales targets.
- Trained and onboarded employees on operational procedures, POS systems, and company policies.
- Monitored inventory levels, organized stockrooms, and implemented loss prevention practices to improve product availability and reduce shrink.
- Assisted with sales reporting and tracking performance metrics to support store performance goals.
Education
Associate's Degree -
Wayne County Community College District
06-2026
Bachelor of Business Administration - Logistics And Supply Chain Management
The Mike Ilitch School of Business At Wayne State University
06-2029
Digital Media Arts -
Specs Howard School of Media Arts
08-2018
Skills
- Google Workspace
- POS & Transaction Systems
- Inventory Management Systems
- Data Entry & Record Accuracy
- Customer relations
- Analytical thinking
- Operational Reporting
- Microsoft Office Suite
- Workflow Coordination
- Team Communication
- Scheduling Systems
- Customer Database Management
Timeline
Front Desk Representative
Cookies Terrascend
05.2024 - 10.2025
Server/Shift Lead/Floor Supervisor
Hospitality Industry
08.2022 - Current
Shift Supervisor
Starbucks
11.2021 - 10.2023
Assistant Store Manager/Keyholder
Underground by Journeys
06.2017 - 10.2021
Associate's Degree -
Wayne County Community College District
Bachelor of Business Administration - Logistics And Supply Chain Management
The Mike Ilitch School of Business At Wayne State University
Digital Media Arts -
Specs Howard School of Media Arts