LaJayla Cavett
Jackson,MS
Summary
Dynamic and results-oriented professional with a proven track record at Walmart, adept at customer service and active listening. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints and efficient problem-solving. Skilled in Microsoft Excel and data entry, significantly improving service delivery and operational efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Willow Development Center
Teacher
Jackson, MS
05.2024 - 01.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Walmart
10.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Cash handling
Education
High School Diploma -
Provine High School
Jackson, MS05-2022
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
Skills
Timeline
Willow Development Center
Teacher
05.2024 - 01.2025
Customer Service Representative
Walmart
10.2021 - 11.2024
High School Diploma -
Provine High School