LAJEAN GUESS
Downey,CA
Summary
Dynamic professional with a proven track record at Geico/BoatUS, excelling in claims administration and risk assessment. Detail-oriented and efficient, I leverage strong problem-solving abilities and project management skills to enhance operational workflows. Adept at team leadership and client communication, I consistently deliver high-quality results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Claims Admin/Dispatcher
Geico/Boatus
Downey-Remote, California
04.2017 - 03.2025
- Handel First notice of loss claims
- Performed on the water rescues
- Outlined the tasks involved in the project and delegate accordingly.
- Conducted risk assessments, provide recommendations for mitigation of risk.
- Collaborated with USCG and BoatUS towers for water rescue
- Took Notes for each case
- Resolved escalated complaints and answered questions regarding policies and procedures.
Claims Processor
United Health Care
Las Vegas, Nevada
09.2015 - 11.2017
- Executed data entry with a focus on precision and efficiency.
- Verified claims to ensure compliance with established standards.
- Processed insurance claims utilizing advanced software systems for optimal accuracy.
- Conducted client reviews to enhance processing workflows.
Contract Coordinator
University of Riverside
Riverside, CA
08.2009 - 11.2011
- Put together bid proposals for multi million dollar contracts
- Composed contracts for new and existing buildings at the university
- Handel all the bid for new contracts
- Prepared all weekly dashboard and month-end Operational performance reports
- Monitored productivity and quality to ensure high customer service satisfaction
- Assisted in selecting, interviewing, hiring, training and the terminating of employees
Marketing Analysis
Circle K Corporation
Corona, CA
02.2003 - 06.2006
- Lead for the Marketing Dept-did all the Training for new hires.
- Imputed all new pricing and promotions for fifteen categories, for seven state
- Conducted market research activities to understand customer needs better and develop targeted marketing campaigns accordingly.
- Assisted in developing targeted marketing campaigns based on customer segmentation analysis.
Education
B.S - Business Management
University of Phoenix
Ontario, CA06-2009
Skills
- Detail-oriented
- Efficiency and accuracy
- Data Management
- Operating within a fast-paced environment
- Microsoft Office
- Project Management
- 55 wpm typing speed
- Problem-solving abilities
- Team leadership
- Self motivation
- Verbal and written communication
- Adaptability
- Case management
- Coaching and mentoring
- Handling complaints
Volunteer Experience
Administrative, Shades of Africa, Corona, CA, 10/01/09, 10/31/11, Assisted with finding Homeless and Domestic victims housing., Provided support with obtaining their I.D's, birth certificates and Social Security cards as well as transportation., Collecting and organizing the Clothing closet.
Accomplishments
- Team Lead
- Perfect Attendance
- Dispatcher of the years twice
Timeline
Claims Admin/Dispatcher
Geico/Boatus
04.2017 - 03.2025
Claims Processor
United Health Care
09.2015 - 11.2017
Contract Coordinator
University of Riverside
08.2009 - 11.2011
Marketing Analysis
Circle K Corporation
02.2003 - 06.2006
B.S - Business Management
University of Phoenix
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