Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lajhae Hampton

Charlotte Nc,NC

Summary

Proven Manager with a track record of enhancing customer satisfaction and boosting sales at companies like Walmart. Skilled in call center operations and customer relations, adept at motivating teams to exceed targets. Achieved significant reductions in handling times by implementing efficient strategies, demonstrating a strong focus on customer needs and operational excellence.

Overview

2019
2019
years of professional experience

Work History

Customer Service Advisor

Walmart
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sales Representative:

  • Generate sales leads and close deals
  • Build relationships with customers and provide product information
  • Meet sales targets and achieve revenue
  • goals

Manager

Babies R Us
New York
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Toys"R"Us
New York
01.2015 - 02.2019

Sales Representative:

Generate sales leads and close deals

Build relationships with customers and provide product information

Meet sales targets and achieve revenue

goals

Manger

Sears
New York, NY
02.2011 - 02.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Farmingdale Highschool
Farmingdale, NY

Skills

  • Call center experience
  • Customer relations
  • Call center operations
  • KPI monitoring
  • Account updates
  • Sales proficiency
  • Schedule management
  • Customer focus
  • Training programs
  • Appointment scheduling

Timeline

Manager

Toys"R"Us
01.2015 - 02.2019

Manger

Sears
02.2011 - 02.2014

Customer Service Advisor

Walmart

Manager

Babies R Us

Farmingdale Highschool
Lajhae Hampton