LAJHE RICHARDSON
PAYDAY PAYROLL SERVICE
Virginia Beach,VA
Summary
Detail-oriented Payroll Specialist with expertise in payroll processing, compliance, and financial reporting. Demonstrates proficiency in payroll software and employee data management. Collaborates effectively within teams to optimize operations and resolve challenges. Experienced in various HCM, payroll, timekeeping, case-management, and client-support platforms.
10
years of professional experience
Work History
Payroll Specialist & Management
2 Years- Processed client payrolls, managing account setup, payroll configuration, and providing ongoing client support to ensure accurate and timely payroll delivery.
- Consulted businesses throughout the East Coast on payroll requirements, tax questions, system functionality, and operational needs.
- Manage court documentation to set up garnishments, liens, child support orders, tax inquiries, and other payroll-related deductions.
- Script and build system calculations for shareholder corporation accounts, fringe benefits, and other specialized payroll requirements.
- Train and demonstrate to business owners and primary account users how to use payroll applications, Time & Attendance Management Systems, and time clocks.
- Troubleshoot payroll, login access, timekeeping, and time clock issues remotely via PC and by phone.
- Use Microsoft Excel daily to import and convert time, decimal, and percentage data for payroll processing.
- Coordinated preparation, packaging, and delivery of paychecks and W-2s, ensuring compliance and meeting deadlines for local and out-of-state clients.
Implementation Specialist II
5 Years- Implemented payroll and timekeeping solutions for employers, guiding clients from initial setup through system adoption and ongoing use.
- Configured and supported employee time-tracking solutions tailored to client workforce and operational needs.
- Acted as a Subject Matter Expert for timekeeping systems, coaching employers on system functionality, workflows, and best practices.
- Trained clients on ADP Time & Labor, ADP timekeeping solutions, and related payroll functionality.
- Provided remote technical support by accessing client systems to troubleshoot timekeeping, payroll, login, and application issues.
- Oversaw various client implementation projects to ensure timely and effective deployment and service needs while maintaining strong client communication and expectations.
- Consistently ranked as a top performer based on departmental performance metrics.
- Coached and mentored peers on client service strategies to enhance satisfaction and promoter scores.
- Appointed to lead employee-engagement initiatives based on strong communication, leadership, and presentation skills.
Customer Care Consultant with MetLife
1 Year 10 Months- Resolved client concerns while maintaining a positive overall customer experience.
- Resolved client concerns, enhancing overall customer satisfaction.
- De-escalated difficult customer situations by identifying issues and implementing effective resolutions.
- Presented recommendations to leadership that fostered employee development, engagement, and improved workplace morale.
Education
Bachelor of Science - Biology Studies
Dean’s List; participated in university organizations and collegiate athletics
Associate of Science - Biology
Dean’s List
Skills
Payroll processing
Payroll administration
Payroll audit
New hire processing
Processing garnishments
Tax compliance
Timesheet review
Time tracking
ADP Workforce Now
ADP Time & Labor
TriCoreHCM
Oracle HCM
ReadyPay
Salesforce
Data reconciliation
Financial reports
Spreadsheet creation
Data imports
Project management
Analytical skills
Clerical support
Data entry
Expense reimbursements
Audit support
Freshdesk
MyFileGuardian
Tadatoday.ai
Microsoft Office Suite
Tableau
Avaya
Bomgar
Microsoft Office Suite
Excel
HCM Systems Support
Payroll Processing
Time & Attendance
System Implementation
System Configuration
Client Training
Troubleshooting
Technical Support
Payroll & Tax Support
Case Management
Client Relationship Management
Team Leadership
Public Speaking & Presentations
Problem Solving
Cross-Functional Collaboration
Excel
HCM Systems Support
Payroll Processing
Time & Attendance
System Implementation
System Configuration
Client Training
Troubleshooting
Technical Support
Payroll & Tax Support
Case Management
Client Relationship Management
Team Leadership
Public Speaking & Presentations
Problem Solving
Cross-Functional Collaboration
Excel
HCM Systems Support
Payroll Processing
Time & Attendance
System Implementation
System Configuration
Client Training
Troubleshooting
Technical Support
Payroll & Tax Support
Case Management
Client Relationship Management
Team Leadership
Public Speaking & Presentations
Problem Solving
Cross-Functional Collaboration
Affiliations
- John C. Maxwell Leadership & Professional Development Conferences
- 2016 – Present
- Quarterly participation
Timeline
Payroll Specialist & Management
PAYDAY PAYROLL SERVICE
10.2024 - Current
Implementation Specialist II
ADP
04.2019 - 04.2024
Customer Care Consultant with MetLife
SUTHERLAND GLOBAL SERVICES
03.2017 - 01.2019
Tidewater Community College
Associate of Science from Biology
Old Dominion University
Bachelor of Science from Biology Studies