Lajourne Chung
Brooklyn,NY
Summary
Motivated and results-driven professional seeking a challenging opportunity to leverage strong technical expertise and exceptional communication skills. Dedicated to achieving goals and contributing to the success of a dynamic team, committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sutherland Global
Jamaica
01.2021 - 03.2024
- Consistently surpassed targets through effective communication and a customer-centric approach
- Not only achieved a 20% increase in sales but also garnered praise for the ability to understand and meet the diverse needs of clients, showcasing adaptability and drive in a fast-paced environment.
Apple Technical Support Agent
Conduent Jamaica
Jamaica
01.2020 - 01.2021
- A dynamic two-year sales background from Conduent Jamaica, where I excelled in building and nurturing impactful client relationships, showcasing the ability to drive results and exceed expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Successfully handled escalated cases by taking ownership of the issue and coordinating resources to find a resolution.
Brand Advocate
Hinduja Global Solutions
Jamaica
01.2017 - 12.2019
- Assisted customers with inquiries, provided product information, and resolved issues in a timely and friendly manner.
- Strengthened brand loyalty with exceptional customer service skills, providing personalized attention to consumers needs and preferences.
- Collaborated with cross-functional teams for successful product launches, ensuring cohesive messaging and branding across all channels.
- Fostered a collaborative working environment among fellow Brand Advocates by sharing best practices and supporting each other's development.
- Monitored customer feedback channels and addressed concerns in a timely manner, preserving brand reputation and fostering trust among consumers.
Customer Service Representative
Port Antonio Police Station, Ministry of Labour & Social Security
Jamaica
06.2016 - 07.2016
- Delivered excellent customer service by addressing queries, providing guidance, and ensuring customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Host
Coozy Vybz Bar & Grill Port Antonio
Jamaica
06.2015 - 07.2015
- Promoted and represented brands through effective communication and persuasive techniques.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
- Implemented new front desk procedures for better organization and communication within the hotel team.
- Coordinated group bookings efficiently by organizing room blocks according to specific requirements such as proximity or accessibility features needed by attendees.
- Contributed to the success of hotel events and functions by working closely with banquet staff in ensuring seamless coordination between departments.
Education
Two (2) CAPE Unit 1 -
Port Antonio High School
Port Antonio, Portland06.2018
Five (5) CXC's -
Port Antonio High School
Port Antonio, Portland06.2017
Skills
- Strong verbal and written communication skills
- Proficient in computer applications and technology such as CRM tools
- Excellent problem-solving abilities
- Customer-focused approach
- Ability to work in a fast-paced environment and handle high call volumes
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Product Knowledge
Qualifications
CXC
- High School Certificate
CSEC General 2017 Grades:
- English Language: 2
- Social Studies: 3
- Information Technology: 3
- Office Administration: 3
- Principle of Business: 2
CAPE
- Communications Studies: 5
- Management of Business: 5
References
Available upon request.
Hobbies and Interests
Reading, socializing with peers and utilizing computer technology.
Timeline
Customer Service Representative
Sutherland Global
01.2021 - 03.2024
Apple Technical Support Agent
Conduent Jamaica
01.2020 - 01.2021
Brand Advocate
Hinduja Global Solutions
01.2017 - 12.2019
Customer Service Representative
Port Antonio Police Station, Ministry of Labour & Social Security
06.2016 - 07.2016
Front Desk Host
Coozy Vybz Bar & Grill Port Antonio
06.2015 - 07.2015
Two (2) CAPE Unit 1 -
Port Antonio High School
Five (5) CXC's -
Port Antonio High School