LaJuan Ellison
Savannah,GA
Summary
Accomplished Dining Room Manager at The Olde Pink House, adept in leadership and customer service, enhanced guest satisfaction through efficient reservation management and team collaboration. Spearheaded initiatives that significantly improved service delivery, demonstrating exceptional problem-solving and interpersonal skills. Achieved notable success in fostering guest relations and streamlining operations. Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of fine dining. Successful at training a best-in-class front of house staff. Detail-oriented Dining Room Manager with numerous years of experience. Successful at innovative front of house design and efficient systems of communication. Adept at multitasking and staying productive and professional in high-demand situations.
Overview
8
8
years of professional experience
Work History
Dining Room Manager
The Olde Pink House
06.2016 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
Education
Marketing Management - Marketing Management
Savannah Technical College
Savannah, GA09.2025
Savannah High School
Savannah, GA05.2018
Skills
- Customer Service
- Leadership trained
- Team Management
- Guest Relations
- Employee Scheduling
- Reservation Management
- POS Terminal Operation
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Money Handling
- Professionalism
Timeline
Dining Room Manager
The Olde Pink House
06.2016 - Current
Marketing Management - Marketing Management
Savannah Technical College
Savannah High School
Similar Profiles
John RobilioJohn Robilio
Server/Event Server at The Olde Pink HouseServer/Event Server at The Olde Pink House
Michael WalkerMichael Walker
Cook at McGillin's Olde Ale HouseCook at McGillin's Olde Ale House
Alazar HaderaAlazar Hadera
Customer Service Host at The Olde Brick HouseCustomer Service Host at The Olde Brick House