Lajuan Thomas
Mansfield,LA
Summary
. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Debone Line Worker
Tyson Foods
12.2023 - Current
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents
- Proactively identified potential issues or delays in production schedule, allowing for prompt remediation before impacting timelines significantly
- Reduced workplace accidents through strict adherence to safety protocols during use of knives, saws, and other equipment
- Ensured meat quality by properly storing and rotating products according to established guidelines
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing
- Supported team members in their tasks when needed, fostering collaborative work environment that prioritized efficient operations
- Maintained strict compliance with food safety regulations during all aspects of meat handling, cutting, and packaging processes
Shift Manager
McDonald's
07.2022 - 12.2023
- Excelled in every store position and regularly backed up front-line staff
- Observed cash handling and security procedures during shifts to recognize and address issues with staff
- Cross-trained crew members on different duties to increase coverage
- Managed daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance
- Demonstrated strong leadership by setting positive example for team members, consistently adhering to company policies and maintaining unwavering commitment to excellent customer service
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
Co-Manager
Sonic Drive In Of Mansfield La Llc
11.2017 - 06.2022
- Directly supervise and coordinate activities of workers engaged in preparing and serving food.
- Approved regular payroll submissions for employees
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives
- Implemented loss prevention measures, reducing instances of theft and improving store security
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic
- Managed and motivated employees to be productive and engaged in work
- Cross-trained existing employees to maximize team agility and performance
Customer Service Associate
Walmart super center
04.2021 - 10.2021
- Running cash register doing returns or exchanges on merchandise zoning areas helping customers with problems
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled billing and payment issues following guidelines, resolving disputes properly
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members
Maids and Housekeeping Cleaners
MERRY MAIDS
01.2020 - 03.2020
- Cleaning houses
- Disposed of trash and recyclables each day to avoid waste buildup
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests
- Supported welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly
- Assisted homeowner with laundry folding, ironing and pressing
- Disinfected bathrooms and removed mold from shower stalls and bathtubs
Education
High School Diploma -
Mansfield High School
Mansfield, LA05.1998
Skills
- Safety Management
- Customer service excellence
- Patience and Empathy
- Customer Assistance
- Cash Register Operation
- Cash handling expertise
- Payment Processing
- Payment Collection
- Staff Development
- Schedule oversight
- Handling Customer Complaints
Abilitysummary
RESTAURANT MANAGEMENT, ADP PAYROLL, CASH REGISTER, LEADERSHIP
Educationhistory
- Associate's Degree, Health Information Technology, Rasmussen College, FL
- Associate's Degree, Health Information Technology, Devry University-Online, IL
- High School Diploma, Basic, Mansfield High School, LA
Occupationallicenses
- 08/2017 servsafe
- Servsafe
Timeline
Debone Line Worker
Tyson Foods
12.2023 - Current
Shift Manager
McDonald's
07.2022 - 12.2023
Customer Service Associate
Walmart super center
04.2021 - 10.2021
Maids and Housekeeping Cleaners
MERRY MAIDS
01.2020 - 03.2020
Co-Manager
Sonic Drive In Of Mansfield La Llc
11.2017 - 06.2022
High School Diploma -
Mansfield High School
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