La Juana Burks
Normal,IL
Summary
Skilled in venipuncture and renowned for exceptional patient care, I significantly enhanced patient experiences at Illinois State University. My dedication to safety and empathy, coupled with a strong work ethic, has consistently improved service delivery across roles, from phlebotomy to transit operations. My ability to foster trust and ensure efficiency underlines my commitment to excellence in healthcare and customer service.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
22
22
years of professional experience
Work History
Phlebotomist
Illinois State University
01.2025 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Transit Bus Operator
TransWest
06.2022 - 04.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Transported customers to and from [Location].
Transit Bus Operator
Connect Transit
01.2016 - 06.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Transported customers to and from [Location].
Transit Bus Operator
Valley Metro
05.2014 - 10.2014
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Transported customers to and from [Location].
School Bus Driver
Illinois Central School Bus
01.2005 - 05.2014
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Cashier
Walmart
02.2003 - 01.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Phlebotomy
Heartland Community College
Normal, IL12-2024
High School Diploma -
Normal Community West High School
Normal, IL06-2001
Skills
- Venipuncture
- Safe driving
- Dependable and reliable
- Customer assistance
- Order of draw
- Accident reporting
- Effective communication skills
- Work ethic and integrity
- Patient care
- Patience and empathy
- Sample and specimen collection
- Cleaning and sanitizing
- HIPAA compliance
Timeline
Phlebotomist
Illinois State University
01.2025 - Current
Transit Bus Operator
TransWest
06.2022 - 04.2024
Transit Bus Operator
Connect Transit
01.2016 - 06.2022
Transit Bus Operator
Valley Metro
05.2014 - 10.2014
School Bus Driver
Illinois Central School Bus
01.2005 - 05.2014
Cashier
Walmart
02.2003 - 01.2005
No Degree - Phlebotomy
Heartland Community College
High School Diploma -
Normal Community West High School
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