LaJune Frazier
Durham,NC
Summary
Certified Peer Support Specialist with a focus on substance abuse and mental health. NC Drug & Alcohol Substance Abuse Certification achieved, reflecting dedication to enhancing recovery outcomes. Experienced in leading support sessions and fostering a supportive environment for individuals facing challenges. Effective in building rapport and trust with clients to promote healing and resilience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
ITC Program Specialist
Fortrea
09.2019 - Current
- Efficiently respond to incoming calls and faxes, identify how best to assist.
- Enter Patient Data to perform financial assessment.
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
- Enter patient data for applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
- Liaise with partner distributors and pharmaceutical manufacturers to request products per the program's guidelines and track shipments.
- Coordinate the order and transfer of prescriptions based on urgency to specialty pharmacies as appropriate.
- Assist patients with Medicare/market place insurance options available for patients. Educate patients on the available options as appropriate.
- Assist with new hire training classes
- Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program's tracking system.
- Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication
Patient Care Assistant
American Medical
01.2015 - Current
- Provide patient centered care and support to physically/mentally disabled clients
- Assist clients with activities of daily living
- Carry out general tasks such as housework, laundry and shopping
- Work collaboratively with other health care disciplines to assure quality patient care delivery
Patient Care Assistant
Cottage Home Health Care
01.2010 - 03.2015
- Provide patient centered care and support to physically/mentally disabled clients
- Assist clients with activities of daily living
- Carry out general tasks such as housework, laundry and shopping
- Work collaboratively with other health care disciplines to assure quality patient care delivery
401k Representative
Fidelity Investments
11.2007 - 03.2015
- Responded to client inquires via multiple channels (phone, email, extra, etc.)
- Processed checks, disbursements, securities, and new accounts
- Provided expertise on inquiries pertaining to retirement
- Work one-on-one with customers on a broad range of investment options
Customer Service Representative
ACS Inc
04.2006 - 08.2007
- Provided efficient and accurate account updates
- Communicated with debtors by phone to bring resolution to unpaid accounts
- Assisted with front end payroll system
- Trained new hires on billing system
Office Assistant
North Carolina Central University
10.2001 - 06.2006
- Performed administrative follow-up actions
- Managed time sheet preparation and employee work schedules
- Prepared monthly reports for the Student Union Director
- Set priorities and deadlines to meet director and student union needs
- Organized activities and scheduled events hosted in the student union
- Responsible for cash deposits and other bank/budgeting transactions
Education
Criminal Justice - undefined
North Carolina Central University
Durham, NCCriminal Justice - undefined
Bennett College
Greensboro, NCDiploma - undefined
Southern High School
Durham, NCSkills
- Demonstrated ability to work effectively, maintain positive and collaborative partnerships in diverse settings
- Initiative team member and leader
- Efficient in organizational and problem-solving skills
- Ability to learn quickly and implement new skills
- Excellent clinical, customer service and communication skills
- Competent in Windows, Microsoft Office, Word, and Outlook
- General knowledge of medical terminology and infection control standards
- Documentation review
- SharePoint
- Salesforce
- Insurance Verification
- HIPAA
Certification
- Certified Notary Public September 2023 to September 2028
- Specimen collections
- Natural Hair Care Specialist
Timeline
ITC Program Specialist
Fortrea
09.2019 - Current
Patient Care Assistant
American Medical
01.2015 - Current
Patient Care Assistant
Cottage Home Health Care
01.2010 - 03.2015
401k Representative
Fidelity Investments
11.2007 - 03.2015
Customer Service Representative
ACS Inc
04.2006 - 08.2007
Office Assistant
North Carolina Central University
10.2001 - 06.2006
Criminal Justice - undefined
North Carolina Central University
Criminal Justice - undefined
Bennett College
Diploma - undefined
Southern High School