Lakaia Dooley

Support daily branch operations, ensuring efficient workflow, strong customer service, and adherence to company policies and procedures.

Lead and coach employees to achieve sales, service, productivity, and operational performance goals.

Manage rental reservations, vehicle availability, fleet inventory, vehicle preparation, and customer needs in a fast-paced environment.

Build and maintain productive relationships with local dealership and business partners to support vehicle acquisition and branch growth.

Monitor branch performance, identify operational opportunities, and implement solutions that improve efficiency and customer satisfaction.

Handle financial and administrative responsibilities including deposits, cash controls, documentation, and account-related processes.

Assist with employee development, interviewing, training, scheduling, and day-to-day performance management.

Resolve complex customer concerns professionally while protecting company assets and maintaining a high standard of service.

Executed comprehensive management training emphasizing branch operations, sales strategies, customer service excellence, fleet management, financial controls, and leadership development.

Cultivated expertise in managing reservations, rental agreements, vehicle inspections, and inventory oversight.

Cultivated business development and dealership partnerships to enhance branch revenue and utilization objectives.

Executed operational and administrative tasks to ensure adherence to company standards and procedures.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store.
• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
• Interviewed and hired prospective employees according to team needs.
• Created weekly work schedules to meet staffing needs while controlling labor costs.
• Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
• Set sales targets and budgets for team leads and employees to follow.
• Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.

• Managed all customer inquiries and complaints in a professional and timely manner.
• Built employee knowledge with training and mentoring.
• Maintained organized store environment for customer and employee health and safety.
• Coached employees on customer service and selling techniques.
• Helped set team performance standards to reach company objectives.
• Used proven customer engagement techniques to increase sales.
• Taught loss prevention practices and policies to minimize shrink.