LaKasha Layne
Brooklyn,New York
Summary
Clerical support professional with experience in data entry, payment processing, eligibility verification, mail handling, and file maintenance. Supports members and internal teams through accurate recordkeeping, clear communication, and organized workflow management.
Overview
33
33
years of professional experience
Work History
Clerical Assoc. 3
MetroPlus Health Plan, HHC
New York, N.Y.
01.1999 - Current
- Database maintenance for Family Health Plus & Medicaid
- Child Health Plus and Family Health Plus verification
- Handled application submissions for eligibility verification
- Process Premium Payments Reports on SpreadSheet into System
- Handle Walk in Payments from Members
- Outreach calls to our Members
- Generated letters for communication purposes
- Handled sorting and distribution of mail items
- Maintained organized files for easy retrieval
Mail Handler
United States Post Office
New York, NY
12.1998 - 01.1999
- Operated mail sorter to streamline the organization of incoming mail for distribution.
- Handled packages to facilitate prompt shipping and delivery.
- Operated mail cancellation machine to ensure timely processing of outgoing mail.
Data Entry Operator
VNS Voter News Service
New York, NY
09.1998 - 11.1998
- Executed accurate data entry tasks to ensure reliability of electoral records
- Collected and recorded call-in votes from all 50 states for election integrity
- Tallying votes for the 1998 elections
Inventory Specialist
RGIS Inventory
Brooklyn, NY
01.1998 - 06.1998
- Performed detailed inventory counts and valuation for precise stock evaluations.
- Conducted stock counts and inventory assessments for major department stores
- Delivered inventory management support to major department stores
Junior Loan Officer
Saxon National Mortgage Bankers
Queens, NY
07.1997 - 09.1997
- Reviewed loan applications and communicated with customers to ensure understanding of terms and conditions
- Delivered customer service to homebuyers, addressing inquiries and guiding them through the loan process
- Coordinated client appointments, streamlining scheduling to enhance customer experience
Sales Agent
Snelling Personnel Service for AT&T
New York, NY
06.1996 - 06.1997
- Met daily sales targets through effective customer engagement while addressing customer inquiries
- Delivered direct sales service to customers for AT&T
- Educated customers on advantages of AT&T services; domestic and international
Teachers Assistant
Young Minds Daycare Center
Brooklyn, NY
09.1993 - 06.1994
- Organized and planned engaging activities to foster youth participation
- Accompanied youth on educational field trips to enhance learning experiences
- Counseled youth through volunteer efforts to support personal development
Education
High School Diploma -
Saint Joseph High School
80 Willoughby Street06-1994
Human Services
New York Technical College
300 Jay StreetSecurity Guard Training
Brooklyn Educational Opportunity Center
Skills
- Payment processing
- Data entry
- Mail processing
- Attention to detail
- Customer focus
- File organization
- Filing systems
- Scanning documents
- Customer service
- Problem solving
- Faxing documents
- Mail sorting and distribution
- Mail sorting
- Positive attitude
- Team bonding
- File maintenance
Timeline
Clerical Assoc. 3
MetroPlus Health Plan, HHC
01.1999 - Current
Mail Handler
United States Post Office
12.1998 - 01.1999
Data Entry Operator
VNS Voter News Service
09.1998 - 11.1998
Inventory Specialist
RGIS Inventory
01.1998 - 06.1998
Junior Loan Officer
Saxon National Mortgage Bankers
07.1997 - 09.1997
Sales Agent
Snelling Personnel Service for AT&T
06.1996 - 06.1997
Teachers Assistant
Young Minds Daycare Center
09.1993 - 06.1994
High School Diploma -
Saint Joseph High School
Human Services
New York Technical College
Security Guard Training
Brooklyn Educational Opportunity Center