Summary
Overview
Work History
Education
Skills
Timeline
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Lakavia Nichols

Milton,FL

Summary

Detail-oriented and methodical Billing Specialist offering 18 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

18
18
years of professional experience

Work History

Billing Specialist/Customer Service

American Water
10.2005 - Current
  • Identified, researched and resolved billing issues
  • Handled high volume of in-bound calls pertaining to water.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Education

No Degree - Human Resources

Columbia Southern University
Orange Beach, AL

High School Diploma -

Leon High School
Tallahassee, FL
05.1990

Skills

  • Service Billing
  • Customer Service
  • Service Estimates
  • Friendly Customer Service
  • Call Center Environment

Timeline

Billing Specialist/Customer Service

American Water
10.2005 - Current

No Degree - Human Resources

Columbia Southern University

High School Diploma -

Leon High School

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Lakavia Nichols