Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Commaletta Williams

Charlotte,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Billing Specialist/customer Service

Charter Communications, Spectrum
04.2018 - 10.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Associate

Food Lion
04.2017 - 03.2020
  • Provided training and support to new associates to help provide high-quality customer service.
  • Cashier
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Stratford Career Institution

Skills

  • Payment Posting
  • Research and Due Diligence
  • Billing Systems and Software
  • Collections
  • Customer Engagement
  • Active Listening
  • Multitasking Capabilities
  • Data Entry Proficiency
  • Organizational Skills
  • Problem Solving Abilities
  • Professionalism
  • Teamwork Abilities
  • Payment Processing
  • Customer Service
  • Word Processing
  • Collections Processing
  • Account Reconciliation
  • Payment Transactions

Accomplishments

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Timeline

Billing Specialist/customer Service

Charter Communications, Spectrum
04.2018 - 10.2023

Customer Service Associate

Food Lion
04.2017 - 03.2020

Stratford Career Institution
Commaletta Williams