Leslie Martin
Davenport,FL
Summary
Proven expertise in enhancing revenue collection and patient experience at Orthodynamics Inc.Co. by adeptly managing medical billing and fostering clear communication. Excelled in insurance claims, HIPAA compliance, and resolving billing issues, achieving significant improvements in payment timeliness and customer satisfaction. Demonstrated strong problem-solving and interpersonal skills.
Overview
32
32
years of professional experience
Work History
Medical Billing Specialist /. Customer Service
Orthodynamics Inc.Co.
02.2009 - 12.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
Respiratory Therapist
Piedmont Hospital
04.1992 - 05.1997
- Managed and operated mechanical ventilators to deliver airway management.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Assessed, diagnosed, and treated breathing issues.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Served as a resource for staff and patients on the safe use of supplemental oxygen, ensuring optimal therapeutic benefits.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
Education
Bachelor Of Applied Science - Respiratory Therapist
Indians University
Bloomington, IN05.1985
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- Medicare and Medicaid process
- Bill payment
- Accounts Payable
- Collections Management
- Insurance Billing
- Data Entry
- Medical Billing
- Insurance Claims
- Billing and Collection Procedures
- Electronic Claims
- Medical claims submission
- Accounts Receivable
- Patient Collections
Timeline
Medical Billing Specialist /. Customer Service
Orthodynamics Inc.Co.
02.2009 - 12.2023
Respiratory Therapist
Piedmont Hospital
04.1992 - 05.1997
Bachelor Of Applied Science - Respiratory Therapist
Indians University
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