Katarina Lastra
Romeoville,IL
Summary
Looking for a rewarding and challenging level position in a reputed company where I could put my skills and experience into practice in a highly professional manner.
Flexible, reliable and energetic. Excellent communication and interpersonal skills. Training experience, well-organized and self-motivated. Ability to meet goals set by my employer.
Overview
18
18
years of professional experience
Work History
Customer Service/Billing Specialist
Integrated Medical Systems
Bolingbrook, IL
01.2021 - 01.2024
- Customer Service responsibilities; Included answering customer inquiries via phone & email, placing orders, checking status of orders, fixed customers problems with any issues pertaining to orders, set up tickets to have medical equipment rented out, returned or maintenance. Customer service was involved with all departments to insure the best service was provided to the customers.
- Billing Specialist responsibilities; included the following, finding and processing Contracts for customers, loading contracts to the system and providing all information to the customer that they would need for their records. Provided customers with the best prices for the products that the where looking for and provided them with invoices and processed invoices via email or mail. The billing team worked with sales Reps and managers on any special pricing needed for customers. Worked close with Vendors to get eligible contracts and pricing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Provided support to other departments within the organization as needed.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Worked with team members and leadership to identify and develop process improvements.
Customer Service Representative, Office Manager
Pac Insurance Agency
Bessemer, AL
03.2008 - 05.2013
- Handled customer inquiries in person or via phone. Trained and supervised two CSRs, Responsible for answering and helping customer questions, answering multiple phone lines, wrote policies, handled all office duties. Responsible of insuring that all systems where up to date, checking in all mail, training and filing. I would help open and close the office and would help balance the drawer and drop off any cash or checks to the proper individuals to get deposited.
- I would be in charge of the office when my boss was out wether it was for the day or for the week.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- I would work with vendors when any updates where made to learn and teach others in the office.
Cashier in Cosmetic and Photo Department
Walgreens
01.2007 - 01.2008
- Helped all customer's needs, making sure my isles where always stocked and organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Waitress
Rib Country
01.2006 - 01.2007
- Taking and placing orders, kitchen prep work, cash register, ext.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Skills
- Payment Posting
- Contract Preparation
- Customer Engagement
- Research and Due Diligence
- Insurance Verification
- Medical Billing
- Administrative Support
- Customer Service
- Word Processing
- Payment Processing
- Mail Sorting
- Inquiry Handling
- Interpersonal Skills
- Statement Preparation
- Adaptability and Flexibility
- Team Collaboration
- Microsoft Office
- Written Communication
- Self Motivation
- Regulatory Filings
- Database Updates
- Check Processing
- Billing and Invoicing
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementTeam Building / Company RetreatsPersonal development programsCompany CulturePaid sick leaveFlexible work hoursPaid time offWork from home optionWork-life balanceHealthcare benefitsTimeline
Customer Service/Billing Specialist
Integrated Medical Systems
01.2021 - 01.2024
Customer Service Representative, Office Manager
Pac Insurance Agency
03.2008 - 05.2013
Cashier in Cosmetic and Photo Department
Walgreens
01.2007 - 01.2008
Waitress
Rib Country
01.2006 - 01.2007
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