Summary
Work History
Education
Skills
Timeline
Generic

Lakayla Harmon

Tampa,FL

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Call Center Representative

Maximus
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Crew Member

Wendys Restaurant
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Teacher's Assistant

Vann Rainey LLC
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Guest Relations Associate

Busch Gardens Tampa Bay
  • Sold tickets for different activities, dinners and special events.
  • Anticipated and attentively handled guest needs or concerns.
  • Distributed promotional items and coordinated special guest engagement events.
  • Engaged guests through upbeat conversation and personalized service.

Education

GED -

Living Free Center

Skills

  • Training and Development
  • Data Gathering
  • System Documentation
  • Customer Support

Timeline

Call Center Representative

Maximus

Crew Member

Wendys Restaurant

Teacher's Assistant

Vann Rainey LLC

Guest Relations Associate

Busch Gardens Tampa Bay

GED -

Living Free Center
Lakayla Harmon