LaKcresha Isby
Tupelo,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing optical customer service to build loyalty.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Cadence Bank
05.2017 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assistant Store Manager
City Thrift Store
11.2015 - 06.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Teacher
Verona Elementary School
01.2007 - 06.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Associate of Arts - Education
Walden University
Minneapolis, MN05.2013
High School Diploma -
Itawamba Agricultural High School
Fulton, MS05.1994
Skills
- Call Control
- Quality Assurance
- Customer Service
- Account Updating
- Data Entry
- Verbal and Written Communication
Timeline
Call Center Representative
Cadence Bank
05.2017 - Current
Assistant Store Manager
City Thrift Store
11.2015 - 06.2017
Teacher
Verona Elementary School
01.2007 - 06.2017
Associate of Arts - Education
Walden University
High School Diploma -
Itawamba Agricultural High School
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