Lakeara Ingram

• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into a database system.
• Prepare and submit insurance claims accurately and promptly, utilizing data analysis to monitor and resolve outstanding claims, ensuring timely reimbursement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Coordinate both in-network and out-of-network referrals, managing the entire process from initiation to final approval, and ensuring adherence to payer guidelines.

• Conduct comprehensive communications with various insurance payers to secure necessary authorizations and verify coverage of benefits, resolving discrepancies as needed.

• Facilitate the referral process by gathering required documentation and submitting requests, ensuring timely follow-up on pending authorizations to maintain continuity of patient care.

• Analyze denial trends and provide insights for process improvement, collaborating with the billing team to develop effective solutions that reduce future denials.

• Maintain a comprehensive database of referrals and authorizations, ensuring accurate documentation and tracking of all requests and approvals.

• Deliver high-quality customer service to support departmental operations, addressing inquiries and resolving issues efficiently.

• Managed event logistics and operations.
• Planned large-scale events such as trade shows, conferences and meetings.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Designed strategies, budgets and tactics for annual marketing goals while planning post-production trade shows and other events.
• Interfaced with clients to understand event objectives.
• Coordinated florists, photographers, and musicians for events.
• Negotiated and worked with venues and vendors to carry out event objectives.
• Upheld best practices for budgeting, projects, timelines, and presentations while developing detailed planning strategies.
• Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
• Coordinated event planning, bookings and logistics while monitoring budgets and writing proposals.
• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.

• Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Prioritized safe care for patients, staff and visitors.
• Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.

• Prepared reports detailing billing actions, flags and other key information.
• Contacted patients after insurance was calculated to obtain payments.
• Monitored flags and resolved urgent items with accuracy and efficiency.
• Reconciled statements with patient records.
• Utilized computer programs to create invoices, letters and other documents.
• Responded to patient, family and external payer inquiries.
• Worked with outside entities to resolve issues with billing, claims, and payments.

• Consistently built long-term relationships with existing and new customers.
• Prepared and maintained records of sales and revenue.
• Conducted research to identify customer needs.
• Prepared [Number] sales contracts in adherence to guidelines.