LaKeasha (Kiki) Johnson - DeBerry
Dacula,Georgia
Summary
Proactive, results-driven cargo management coordinator with a proven track record in addressing concerns, guiding customers through change, delivering exceptional service, and driving customer-focused solutions. Focused on enhancing customer satisfaction through compassionate and integrity-driven service. Skilled at fostering strong client and team relationships to drive success.
Demonstrated ability to efficiently multi-task, set priorities, organize work, and implement action items.
Overview
7
7
years of professional experience
Work History
Coordinator, CSS
Hapag-Lloyd
Atlanta, GA
11.2021 - Current
- Coordinating with freight forwarders to arrange ocean transportation services for clients.
- Monitoring and tracking shipments on a daily basis to ensure timely delivery of goods.
- Facilitating communication between company, customers, and overseas partners to maintain efficient operations.
- Interacting with customers via phone and email regarding the status of their orders.
- Providing updates on arrival time estimates of vessels at destination port based on sailing schedules.
- Conducting proactive calls with customers to address concerns and communicate developments in service.
- Maintaining accurate records pertaining to import activities in the company's database system.
- Developing relationships with key vendors within the supply chain industry.
- Handling shipment coordination for products beginning in the country of origin and ending at the final destination.
- Adhering to standard operating procedures for every customer's account and data to maintain consistent service levels.
Service Representative, Voluntary/Worksite Benefits Sales
Amalgamated Life Insurance
White Plains, NY
08.2018 - 07.2021
- Ensured client satisfaction with products and services by effectively addressing simple and complex inquiries and using independent judgment to resolve non-routine issues.
- Collaborated with vendors to ensure timely delivery of services provided through the organization's benefits program.
- Joined customer calls, meetings and in-person visits whenever required.
Benefits Administrator - Contractor
Benefitfocus
North Charleston, SC
08.2017 - 12.2017
- Delivered assistance to employees in understanding and utilizing benefit offerings for multiple companies via phone and email interactions.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
Education
Degree in Applied Science - Business Administration Management / Marketing
The College of Westchester
White Plains, NY06.2003
Skills
- Windows XP
- Microsoft Office Suite
- Salesforce
- FIS
- ODeX
- Contract Management
- Consulting
- Customer Service
- Administrative Oversight
- Relationship Building
- Best Practices Implementation
- Strategic Planning
- Process Improvement
References
Furnished upon request.
Timeline
Coordinator, CSS
Hapag-Lloyd
11.2021 - Current
Service Representative, Voluntary/Worksite Benefits Sales
Amalgamated Life Insurance
08.2018 - 07.2021
Benefits Administrator - Contractor
Benefitfocus
08.2017 - 12.2017
Degree in Applied Science - Business Administration Management / Marketing
The College of Westchester
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