Lakecia Rouse
Jacksonville,FL
Summary
Results-driven operations supervisor with expertise in lease administration and customer relationship management. Adept at enhancing resident engagement and improving processes to drive tenant satisfaction and operational efficiency. Detail-oriented professional skilled in managing operations and tenant communication. Experienced in delivering exceptional customer service and implementing strategic plans to drive operational success and financial performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The Boathouse Apartment
Jacksonville, FL
10.2025 - Current
- Facilitated lease administration and streamlined tenant communication processes.
- Resolved resident inquiries and maintenance requests promptly, enhancing tenant satisfaction.
- Coordinated resident events and community activities to foster engagement.
- Conducted property tours for prospective residents, effectively showcasing amenities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
Operations Supervisor
IQ Fiber
Jacksonville, FL
03.2023 - 09.2025
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations for fiber installation and maintenance teams.
- Implemented process improvements to streamline operational tasks.
- Trained new employees on proper job functions and company policies and procedures.
- Resolved customer inquiries regarding service issues and installation status.
Education
Mandarin High
Jacksonville Fl06-1992
Skills
- Lease administration
- Customer relationship management
- Financial reporting
- Process improvement
- Resident engagement
- Operations management
Timeline
Assistant Manager
The Boathouse Apartment
10.2025 - Current
Operations Supervisor
IQ Fiber
03.2023 - 09.2025
Mandarin High