Dorian Gomez
Salinas ,CA
Summary
Results-driven professional with expertise in property management and dispatch operations. Skilled in customer service and scheduling coordination, ensuring timely resolutions and operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
USA Multifamily Management
Marina, CA
06.2024 - Current
- Coordinated daily operations of multifamily properties to enhance efficiency.
- Supervised scheduling shifts and assigning duties for optimal workflow.
- Managed customer service inquiries and complaints, ensuring timely resolutions.
- Conducted property tours for prospective tenants, emphasizing key features.
- Maintained accurate records of tenant interactions and service requests.
- Collaborated with vendors for timely maintenance and repairs.
- Supported lease administration by preparing documents and ensuring compliance.
- Worked with management to develop strategic plans for achieving business objectives.
Dispatcher
Quinn Caterpillar
Salinas, Ca
03.2022 - 06.2024
- Coordinated daily dispatch of equipment and parts for field operations support.
- Managed communication between technicians and customers to ensure prompt service delivery.
- Monitored logistics software for real-time tracking of deliveries and inventory levels.
- Scheduled maintenance appointments based on technician availability and customer requirements.
- Resolved customer complaints regarding service issues and delays effectively.
- Updated records of driver locations, delays, and cancellations accurately.
- Performed administrative duties, including filing paperwork and preparing management documents.
- Created daily reports detailing response times, call volumes, and operational metrics.
Dispatcher
Monterey County Social Services
Salinas , CA
04.2021 - 03.2022
- Conducted intake interviews to assess client needs and gather essential information.
- Collaborated with social workers to create comprehensive care plans for clients.
- Directed clients in identifying and accessing available benefits and community services.
- Researched resources to provide housing, nutrition, and medical assistance options.
- Provided emotional support and counseling to clients across diverse settings.
- Assisted clients with completion of paperwork for assistance program applications.
Receptionist
San Jose Unified School District
San Jose, California
01.2018 - 04.2020
- Directed incoming calls to appropriate staff, ensuring efficient communication.
- Scheduled and confirmed appointments for school personnel, managing calendars effectively.
- Greeted visitors, providing assistance and maintaining a welcoming environment.
- Answered calls, took messages, and transferred inquiries to relevant departments.
- Maintained an organized filing system for confidential client information per company policy.
- Managed office supplies inventory by checking stock levels and placing orders as needed.
- Ensured cleanliness and organization of reception area to uphold professional standards.
- Handled mail distribution, including sorting incoming mail and preparing outgoing correspondence.
Education
High School Diploma -
Mount Toro High School
Salinas, CA12-2017
Skills
- Property management
- Customer service
- Lease administration
- Scheduling coordination
- Record keeping
- Dispatch operations
- Team collaboration
- Communication skills
- Time management
- Customer service excellence
- Collaboration
- Operational efficiency
- Problem solving
- Microsoft office
Languages
Spanish
Professional
Timeline
Assistant Manager
USA Multifamily Management
06.2024 - Current
Dispatcher
Quinn Caterpillar
03.2022 - 06.2024
Dispatcher
Monterey County Social Services
04.2021 - 03.2022
Receptionist
San Jose Unified School District
01.2018 - 04.2020
High School Diploma -
Mount Toro High School