Alicia Nash

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Used industry expertise, customer service skills and analytical nature to resolve resident concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Ensure staff provides the best resident experience through regular Self-Accountable Meetings and goal setting for all team members.
• Delegated work to meet goals as efficiently as possible.
• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Streamlined operations by communicating efficiently with staff, keeping meticulous records, budget management, and internal collaboration.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

• Aiding in residential concerns through developing payment plans, troubleshooting resident portal glitches, scheduling mediation meetings, or providing guidance for roommate conflicts.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Used Entrata to keep record of financial transactions, rental applications, and communicate with residents.
• Monitored advertising effectiveness by gathering information about market competition in local area.
• Responded to residents with well-developed active listening and open-ended questioning skills to promote quick issue resolution.

GPA: 3.5/4.0

• Dean's List - Fall Trimester 2018

GPA: 3.4/4.0

GPA: 3.8