Lakedia Dean
Conroe
Summary
Dynamic and detail-oriented Sr. Patient Access Representative with extensive experience. Expert in insurance verification and patient registration, delivering exceptional customer service. Proficient in EMR systems and HIPAA compliance, ensuring seamless patient experiences while effectively managing appointment scheduling and financial counseling.
Overview
6
6
years of professional experience
Work History
Sr. Patient Access Representative
Houston Methodist the Woodlands
01.2024 - Current
ER/Clinic registration, Great customer service, Inbound/Outbound calls, Verifying/Knowledgable insurance, Schedule appointments, Epic, Collecting copays/deductables, Hippa compliant, Checkin/out, IMM/Moons, Computer literate, Patient registration, Consent form signatures, Armband placement, EMS arrivals, Ect
Sr Patient Access Representative
Community Hospital North
04.2019 - 11.2023
Floater/ER/Outpatient, Great customer service, Epic knowledgeable, ER/Outpatient registration, Scheduling appointments, Checkin/Out, Inbound/Outbound calls, Insurance verification, Collections, Referrals/Authorization, Obtain patient demographics, Hippa compliant, Consent form signatures, US/CT/MAMMO/MRI/Bone density scheduling, Ect
Education
High School Diploma -
Eisenhower High School
Lawton, OK05-1995
Skills
- Financial counseling
- Medical terminology proficiency
- Medical billing
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Registration management
- Patient identity verification
- Patient check-in
- EMR
- Phone and email etiquette
- System updating
- Medical terminology
- Scheduling diagnostic procedures
- Verbal and written communication
Timeline
Sr. Patient Access Representative
Houston Methodist the Woodlands
01.2024 - Current
Sr Patient Access Representative
Community Hospital North
04.2019 - 11.2023
High School Diploma -
Eisenhower High School
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