LAKEENYA DYER

Assemble shelves for refrigerators

• Maintained high-quality standards with thorough inspections of assembled parts.
• Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
• Tested finished products to perform quality assurance and identify discrepancies.
• Performed regular maintenance on production equipment to verify functionality and performance.
• Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
• Assembled parts correctly according to specifications, reducing quality issues.
• Documented all in-process and out-of-process assembly activities.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted patients with self-administered medications.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

• Utilized POS system to handle customer cash and credit card transactions
• Processed refunds and exchanges in accordance with company policy
• Maintained current knowledge of store promotions and highlighted sales to customers
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Received inbound calls in regard to bank accounts and filed claims when necessary
• Investigated disputes and handled suspected fraud with diligence and attention to detail
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Educated customers about billing, payment processing, supporting policies, procedures, available services, products, and bank resources
• Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts.

• Responded to customer inquiries and provided accurate information about products and services via live chat and phone
• Refilled and sent out customer medications as needed
• Made outbound calls to the doctor's office to obtain written prescriptions
• Provided accurate responses to questions regarding differences between brand and generic brand medication, billing, and other services
• Used resourcefulness skills and advanced use of internal knowledge bases to respond to customer requests for products, service, and information
• Entered customer interaction details to track request, document inquiries, and record solutions offered to customers.

• Packed, weighed and shipped items per customer specifications
• Learned and followed warehouse safety protocols to prevent injuries and accidents
• Inspected products before packaging to avoid shipping defective or damaged goods to customers.

• Entered orders into computer system
• Greeted and welcomed customers into establishment
• Trained new employees
• Processed credit card, debit card, coupon transactions
• Kept checkout area clean and orderly, as well as perform other cleaning tasks such as moping floors and emptying trash cans.