Lakeesha Day
Battle Creek,Mi.
Overview
10
10
years of professional experience
Work History
Coach Ambassador/WFH
ASSET HEALTH
04.2023 - 12.2025
- Managed patient appointments, inquiries, insurance verification, data entry, acting as the first point of contact to ensure smooth patient flow and efficient clinical operations.
- Used scheduling software and maintaining accurate records, all while providing excellent customer service and adhering to HIPAA.
- Assisted patients with identifying goals and developing targets and plans regarding their best health as whole person.
- Provided patients with support of strategies when needed for adjustment to self-care and wellness.
- Ensuring members accountable for inaction in a supportive but direct way and celebrating with them when life goals are met in success.
Pharmacy Service Representative/WFH
CVS SPECIALTY HEALTH
10.2021 - 04.2023
- Receive inbound calls from patients ordering prescription refills and inquiring status of prior authorizations for specialty medications.
- Evaluate and authorizes approval of pharmacy requests received by telephone, facsimile, and/or other means using patient clinical criteria.
- Performs research including eligibility verification, and explanation of benefits.
- Assists patients with Copay assistance experiencing financial difficulties.
- Reviewing with patients EOB, insurance, and details of prescribed medications.
- Update patient’s demographics when needed and noting account for follow-up using Epic software.
- Adhere to confidentiality, HIPAA, company policies and procedures.
Supportive Services Coordinator
ZERO DAY
06.2016 - 10.2021
- Perform daily non-clinical intakes and services for homeless Veterans.
- Monitor Veteran activities to ensure all program guidelines are followed and appropriate services are provided.
- Assist Veterans with applying for benefits such as SSI, Disability, or Service Connection through the Veterans Administration.
- Assist residents with job searching and acquiring new vocational and life skills.
- Collaboration with MSHDA/HUD in qualifying and re-certifying for annual benefits for housing.
Timeline
Coach Ambassador/WFH
ASSET HEALTH
04.2023 - 12.2025
Pharmacy Service Representative/WFH
CVS SPECIALTY HEALTH
10.2021 - 04.2023
Supportive Services Coordinator
ZERO DAY
06.2016 - 10.2021