Lakeesha Harris
Summary
Results-driven Public Area Attendant focused on maintaining high cleanliness standards and enhancing guest satisfaction. Led mentoring initiatives for team members to improve service delivery and optimize operational workflows.
Overview
1
1
Certification
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Public Area Attendant
St. Regis Hotel
Chicago, USA
04.2023 - Current
Public Area Attendant / Runner
Westin Chicago River North
Chicago, USA
03.2022 - 03.2023
- Maintained cleanliness and freshness of public areas, lobby restroom, and employee restroom for guest satisfaction.
- Maintained cleanliness of public areas throughout the hotel property.
- Answer all guest requests. Make sure guest laundry is delivered in a timely manner. Sanitize all high touch areas. Dust and use imop to keep lobby and restroom floors. clean windows and revolving doors. Report any repairs that are encountered throughout the shift.
- Responded promptly to guest requests and inquiries regarding facility services.
- Inspected and restocked supplies in restrooms and common areas.
EVS Housekeeping
University of Chicago Medicine
Chicago, USA
03.2018 - 06.2021
- Clean and sanitize the radiology department and biological sciences division. Clean patient rooms, perform terminal cleans, and sanitize offices. Sanitize COVID-19 rooms thoroughly.
- Performed sanitation tasks in various settings, including radiology and retail areas.
- Ensured sanitary conditions in the grill area to enhance customer experience.
- Provided food delivery to patients' rooms to support their dietary needs.
- RSA-deliver food to patients' rooms
Shift Lead
Walgreens Co
Chicago, USA
07.2015 - 08.2016
- Ensured fast and pleasant shopping experience by delivering accurate customer service.
- Supervised daily operations and ensured compliance with company policies.
- Duties included but not limited to daily cash reports; 1506; opening and closing the store; scan vendors (make sure to have them open boxes and match the vendor sales slip). Photo and pharmacy as well as passports and western union. Also, daily smart counts. Delivery trucks for the store. Check mylars daily. Supervised staff operations during shifts /cashier.
- Trained and mentored team members to enhance service quality.
- Managed inventory levels and coordinated restocking of products.
Shift Lead / Cashier
Chipotle
Chicago, USA
11.2014 - 06.2015
- Prepare work station for my shift. Prepare food for consumers. Prepared items for efficient meal preparation. Organized company products to ensure readiness for the next shift. Closed and cleaned work station at the end of the shift. Maintain customer satisfaction at all times while delivering a unique experience at our restaurant.
- Studied preparation techniques for company products to ensure quality. Using special company ingredients and recipes. Maintaining company quality and standards.
- Gained insights into teamwork dynamics and collaboration within a fast-paced environment.
Shift Manager
Sammys Touch
Chicago, USA
09.2011 - 08.2013
- Managed restaurant hours to provide consistent service to customers. Executed payment transactions for company orders to maintain supplier relationships. Ensured cash drawer accuracy by consistently managing $100.00 or more in transactions. Make cash deposits of $500.00 or more throughout the day. Procured essential supplies for the company to maintain inventory levels. Marketed company products to increase brand awareness and customer engagement. Maintaining company quality and standards.
- Processed cash transactions accurately at the register. Prepared food items according to company recipes and standards. Demonstrated effective management skills by overseeing daily operations.
- Open and close restaurant. Pay for company orders. Maintain a drawer of $100.00 or more. Make cash deposits of $500.00 or more throughout the day. Place orders for company supplies. Promote company products. Maintaining company quality and standards.
Cashier/Customer Service
Maxwells Charcoal Grill
Chicago, USA
02.2004 - 10.2011
- Processed cash and credit transactions for customer purchases. Ordered company supplies to maintain inventory levels. Received and processed customer phone orders to ensure accurate service. Prepared special request meals to meet customer preferences. Promoted daily restaurant specials to customers, enhancing sales..
- Maintained cleanliness and organization of the front counter and dining area.
- Ordered company supplies to maintain inventory levels.
- Promote restaurant specials.
Laborer
G.F. Structures
Chicago, USA
09.2002 - 06.2003
- Managed keys for thirty-seven senior units, ensuring security and access. Recorded daily log of tradesmen activities, tracking work completed by plumbers, electricians, carpenters, and painters. Reported on login sheet what units each tradesman worked in. Coordinated deliveries of tile and various materials for units, facilitating timely project progress. Arranged for dumpster delivery to construction site for waste removal. for the site. Cleared out debris and unwanted materials from construction units., and demolished units and rehab units.
- Assisted in loading and unloading materials for building projects efficiently.
- Maintained clean and organized work areas to promote safety and efficiency.
- Managed keys for thirty-seven senior units, ensuring security and access. Recorded daily log of tradesmen activities, tracking work completed by plumbers, electricians, carpenters, and painters. Reported on login sheet what units each tradesman worked in. Coordinated deliveries of tile and various materials for units, facilitating timely project progress. Ordered dumpster for the site. Cleaned out, and demolished units and rehab units.
Certified Nursing Assistant
Kenwood nursing and rehabilitation home
Chicago, USA
09.2001 - 06.2002
- Daily patient care. Feed, bathe and clothe residents. Maintained clean living areas for residents, promoting a safe and hygienic environment. Administered daily range of motion exercises to residents. Replaced colostomy bags to ensure resident comfort and cleanliness
- Assisted residents with daily living activities and personal care needs.
- Daily patient care. Feed, bathe and clothe residents. Maintained clean living areas for residents, promoting a safe and hygienic environment. Performed daily range of motion exercises for residents when required. Replaced colostomy bags to ensure resident comfort and cleanliness
- Maintained a clean and safe environment for residents and staff.
Cashier/Customer Service
McDonald's
Chicago, USA
03.1997 - 01.2000
- Promoted company products to enhance customer engagement. Processed cash and credit payments from customers at the register. Captured customer orders accurately at both front line and drive-thru service points. Executed cleaning procedures in designated work areas to uphold hygiene standards and organization.
- Assisted customers with menu selections and answered questions promptly.
- Processed customer transactions using point-of-sale system effectively.
- Maintained accurate cash drawer and balanced daily sales reports.
Education
Criminal Justice -
Westwood college
Chicago, ILHigh School Diploma - Residential Wiring
Blackwell Job Corps C.C.C.
Laona, WI 03.1996 - 12.1997
Skills
- Cleaning
- Dining Area Upkeep
- Table Maintenance
- Cash handling
- Cash Management
- Hospital Experience
- Patient Care
- Quick Service Operations
- Customer Service
- Customer support
- Guest support
- Customer focus
- Workplace communication
- Organizational Skills
- Time management
- Computer literacy
- Basic math
- Leadership
- Service Promotion
- Quick Service Operations
Certification
CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Public Area Attendant
St. Regis Hotel
04.2023 - Current
Public Area Attendant / Runner
Westin Chicago River North
03.2022 - 03.2023
EVS Housekeeping
University of Chicago Medicine
03.2018 - 06.2021
Shift Lead
Walgreens Co
07.2015 - 08.2016
Shift Lead / Cashier
Chipotle
11.2014 - 06.2015
Shift Manager
Sammys Touch
09.2011 - 08.2013
Cashier/Customer Service
Maxwells Charcoal Grill
02.2004 - 10.2011
Laborer
G.F. Structures
09.2002 - 06.2003
Certified Nursing Assistant
Kenwood nursing and rehabilitation home
09.2001 - 06.2002
Cashier/Customer Service
McDonald's
03.1997 - 01.2000
High School Diploma - Residential Wiring
Blackwell Job Corps C.C.C.
03.1996 - 12.1997
Criminal Justice -
Westwood college