Lakeir Henderson
Baltimore,MD
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Driver
Time Organization
Baltimore, Md
09.2024 - 01.2026
- Operated company vehicles to ensure timely deliveries and pickups.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with dispatch to receive delivery instructions and updates.
- Adhered to traffic laws and company policies during all driving activities.
- Documented delivery logs and maintained accurate records of vehicle usage.
Driver
To n Fro Transortation
Baltimore, Md
06.2020 - 09.2024
- Operated company vehicles to ensure timely deliveries and pickups.
- Delivered goods and services to customers on time and in excellent condition.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with dispatch to receive delivery instructions and updates.
- Assisted in route planning to optimize delivery efficiency and reduce delays.
- Adhered to traffic laws and company policies during all driving activities.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service while interacting with clients during deliveries.
- Documented delivery logs and maintained accurate records of vehicle usage.
- Documented daily mileage, gas, and other data.
- Performed pre-trip inspection checks and reported problems to supervisor.
Customer Service Manager
AT&T
Hanover, Md
08.2010 - 12.2020
- Managed daily operations of customer service team to enhance service quality.
- Resolved escalated customer issues to maintain satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained staff on product knowledge and customer engagement techniques.
- Monitored team performance and provided coaching to improve efficiency.
- Developed and implemented customer feedback processes for continuous improvement.
- Coordinated with sales and inventory teams to ensure seamless service delivery.
- Created training materials to support ongoing staff development initiatives.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Analyzed customer interaction data to identify trends and inform strategies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Science - Mortuary Science
The Community College of Baltimore County
Catonsville, MD 09.2000 - 07.2004
South Western High
Baltimore, MdSkills
- Vehicle operation
- Route optimization
- Delivery logging
- Safety compliance
- Logistics coordination
- Fleet management
- Inventory control
- Record keeping
- Time management
- Customer service
- Defensive driving
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
Timeline
Driver
Time Organization
09.2024 - 01.2026
Driver
To n Fro Transortation
06.2020 - 09.2024
Customer Service Manager
AT&T
08.2010 - 12.2020
Associate of Science - Mortuary Science
The Community College of Baltimore County
09.2000 - 07.2004
South Western High