Lakeisha Anglin
Bowling Green,KY
Summary
Highly motivated and detailed oriented Member Advocate with 10+ years of customer service experience seeking an Underwriter Analyst role. Exceptional organizational and communication skills. Well versed in Nova, NextGen Core Suites, Microsoft 360, Excel and time management. Specialties include: routine and specialized correspondence, policy research, customer satisfaction, and project management.
Overview
7
7
years of professional experience
Work History
Member Advocate
The Doctors Company
Telecommuter
08.2019 - Current
- Delivers support to underwriters and internal departments to provide cohesiveness in customer sanctification
- Ensure all processing activities are accurately completed which reduced corrections and reissues by 30%
- Assisted with testing the development of CCA in NextGen Core for Tribute processing
- Participated in specialized courses and projects aimed at honing leadership skills, advanced customer service strategies, and regulatory compliance
- Provided training for new hires with assisting with phone shadowing, system navigation, and call quality
Customer Service Representative
US Bank National Association
Bowling Green, KY
10.2017 - 08.2019
- Assisted customers with their needs to drive customer loan education and sanctification until the maturity fo the loan
- Coached team members of operational function of systems, policy, and procedures that results in a 20% increase in quality
- Executed policy changes to meet the needs of customers to assist with keeping mortgage loans up to date
Education
High School Diploma -
Columbia Central High School
Columbia, TNMAA - Health Administration
Corinthian College
Southfield, MISkills
- Microsoft 360
- NextGen Core Suites
- Excel
- Five 9
- Nova
- Teams
- Problem-Solving
- Training Coordination
- HIPAA Compliance
- Insurance Billing
- Phone and Email Etiquette
- System Updating
Timeline
Member Advocate
The Doctors Company
08.2019 - Current
Customer Service Representative
US Bank National Association
10.2017 - 08.2019
High School Diploma -
Columbia Central High School
MAA - Health Administration
Corinthian College
Similar Profiles
JAIDEN DANBACKJAIDEN DANBACK
Data Engineer/Technology Intern at The Doctors CompanyData Engineer/Technology Intern at The Doctors Company
Linda WoodLinda Wood
Paralegal at The Doctors' CompanyParalegal at The Doctors' Company
SEDRENA S. BENJAMINSEDRENA S. BENJAMIN
Medical Technologist (Team Lead)/ Emergency Technologist at Doctors Hospital ( Formerly CTMH, Doctors Hospita)Medical Technologist (Team Lead)/ Emergency Technologist at Doctors Hospital ( Formerly CTMH, Doctors Hospita)
Michael BarthMichael Barth
Automotive Manufacturing at Bowling Green MetalformingAutomotive Manufacturing at Bowling Green Metalforming
John FayJohn Fay
Technical Project Manager at Gen Rev Labs LLCTechnical Project Manager at Gen Rev Labs LLC