Marcus Wiley
Las Vegas,NV
Summary
Dedicated and knowledgeable customer relations professional with a strong track record of cultivating and maintaining positive client relationships. Skilled in resolving issues and providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Support Associate
Intouchcx
11.2024 - Current
- Created, prepared, and delivered reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Assisted sellers with platform requirements for renewals and upgrades.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Gathered, organized, and input data.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Deli Clerk/Cook
Albertsons
08.2024 - 10.2024
- My responsibilities as a Deli Clerk were, handling produce and interacting with customers to make sales, slicing meats and cheeses, cleaning and preparing workstations, preparing food products and making sandwiches to order, assisting customers in selecting meats and cheeses, answering customer questions about products, etc.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Sales Representative
Kayo Energy. Las Vegas
01.2024 - 07.2024
- Developed and maintained relationships with clients to increase sales and revenue
- Proactively identified and pursued new business opportunities to meet sales targets
- Conducted product demonstrations and presentations to potential clients to drive sales
- Collaborated with marketing team to create targeted campaigns and maximize sales potential.
Financial Service Specialist
USAA.
05.2022 - 12.2022
- Ensured accuracy in financial transactions through meticulous attention to detail and thorough analysis
- Built strong client relationships by providing personalized financial advice and solutions
- Resolved complex issues and disputes with professionalism and effective communication skills
- Developed and implemented financial plans to meet client goals and objectives.
Customer Service Representative
Williams & Sonoma.
12.2021 - 04.2022
- Utilized knowledge of products/services to provide tailored recommendations and support
- Utilized problem-solving abilities to handle client complaints and improve customer satisfaction
- Demonstrated strong communication skills to build rapport and manage customer accounts
- Provided outstanding customer service and resolved inquiries promptly and efficiently
- Inventory management: Ensured accurate inventory levels and performed regular stock checks to maintain efficiency.
Customer Service Representative
Sutherland.
03.2021 - 11.2021
- Handled customer inquiries through multiple communication channels with efficiency and professionalism
- Resolved customer complaints effectively, aiming for customer satisfaction and retention
- Provided product knowledge and assistance to customers, contributing to a positive customer experience
- Managed customer accounts, ensuring accurate and timely processing of orders and requests.
Courtesy Clerk
Albertsons.
01.2020 - 02.2021
- Provided exceptional customer service by assisting customers with their groceries
- Maintained a clean and organized store by restocking shelves and cleaning spills
- Operated cash register and processed customer transactions accurately and efficiently
- Collaborated with team members to ensure a positive shopping experience for customers.
Education
ARTS - General Studies
College of Southern Nevada
Las Vegas, NVHIGH SCHOOL DIPLOMA - General Studies
Valley High School
Las Vegas, NV04.2021
Skills
- Customer Relations
- Microsoft 360
- Data Entry
- Communication
- Time Management
- Critical thinking
- Customer Service
- Interpersonal communication
- Teamwork
- Adaptability
- English Native
Certification
- Driver's License
- Food Handler's Card
Timeline
Member Support Associate
Intouchcx
11.2024 - Current
Deli Clerk/Cook
Albertsons
08.2024 - 10.2024
Sales Representative
Kayo Energy. Las Vegas
01.2024 - 07.2024
Financial Service Specialist
USAA.
05.2022 - 12.2022
Customer Service Representative
Williams & Sonoma.
12.2021 - 04.2022
Customer Service Representative
Sutherland.
03.2021 - 11.2021
Courtesy Clerk
Albertsons.
01.2020 - 02.2021
- Driver's License
- Food Handler's Card
ARTS - General Studies
College of Southern Nevada
HIGH SCHOOL DIPLOMA - General Studies
Valley High School
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