Myasia Whitfield
Sulphur,LA
Summary
I aim to thrive in an environment of growth and excellence, securing a passion that offers opportunities for professional challenges and innovative self-development, ultimately contributing to the achievement of both personal and organizational goals. As a highly organized, self-motivated, and responsible individual, I aim to become an integral part of the company's staff, gaining valuable work experience. I excel in team environments as well as individual, fostering positive relationships with colleagues and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Support Associate
BroadPath Healthcare Solutions
07.2021 - 08.2022
- Provided benefit information and guidance to members, contributing to increased product understanding
- Handled escalated members issues with tact and diplomacy, turning challenging situations into positive outcomes
- Maintained comprehensive knowledge of benefits and services to effectively assist members and address inquiries.
Office administrator
Hyatt Place
04.2019 - 07.2021
- Managed front desk operations, including check-ins, check-outs, and guest inquiries
- Coordinated hotel reservations, ensuring accuracy and timely communication with guests
- Oversaw billing processes, reconciling accounts, and addressing discrepancies
- Assisted in HR functions, including onboarding, payroll administration, and maintaining employee records.
Data Analyst
Sykes
10.2016 - 11.2018
- Reviewed and processed claims in accordance with company guidelines and industry regulations
- Maintained detailed records and documentation throughout the claims process
- Entered and verified data with a high degree of accuracy into databases and spreadsheets
- Maintained confidentiality and security of sensitive information in accordance with company policies.
Education
Associate in Science (AS) in Medical Billing & Coding -
Ultimate Medical Academy-Tampa
Tampa, FL05.2021
Skills
- Medical Terminology
- Medical Billing
- CPT Coding/ICD-10/ICD-9
- Medical Records
- Customer Relations
- Health Claims Processing
- Ability to analyze and interpret complex data sets
- Understanding of statistical methods and concepts
Certification
Ultimate Medical Academy - HIPAA Essentials for Healthcare Professionals, Certificate, 02/01/20, 05/01/21
Timeline
Member Support Associate
BroadPath Healthcare Solutions
07.2021 - 08.2022
Office administrator
Hyatt Place
04.2019 - 07.2021
Data Analyst
Sykes
10.2016 - 11.2018
Associate in Science (AS) in Medical Billing & Coding -
Ultimate Medical Academy-Tampa
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