LAKEISHA BETHANY
Dallas,TX
Summary
Flexible Customer Service Representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Envolve
10.2016 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Escalated customer satisfaction ratings by offering valuable insights to customers’ needs and expectations
- Trained and knowledgeable on HEDIS, Faxing and calling for verbal diagnosis information
- Verifying claims
- Provided excellent services for customers
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
Care Support Representative
HealthCare Scouts
07.2015 - 10.2016
- Addressed customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
- Trained new employees in procedures and policies in order to maximize team performance
Customer Service Representative
United Healthcare
11.2013 - 07.2015
- Consulted with the member to determine best methods to resolve service and billing issues
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Addressed customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
- Trained in filling Medications and verifying insurance benefits for Medicare and Medicaid.
Qualifier, ADT
02.2013 - 10.2013
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Introduced customers to new offerings and updated accounts
Service Coordinator I
Centene
Dallas, TX
03.2020 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseloads for individuals and families.
- Monitoring new hires, providing helpful resources.
Education
High School Diploma - undefined
W.W. Samuell High School
Skills
- Credit card payment processing
- Retail sales customer service
- Problem-solving abilities
- Organizational strengths
- Courteous demeanor
- Call center experience
- Microsoft Office expertise
- Quality assurance controls
- Team Leadership
- Telephone Communication
- Adaptability and Flexibility
- Accurate and Precise
Timeline
Service Coordinator I
Centene
03.2020 - Current
Customer Support Representative
Envolve
10.2016 - Current
Care Support Representative
HealthCare Scouts
07.2015 - 10.2016
Customer Service Representative
United Healthcare
11.2013 - 07.2015
Qualifier, ADT
02.2013 - 10.2013
High School Diploma - undefined
W.W. Samuell High School