Summary
Overview
Work History
Education
Skills
Timeline
Generic
La Keisha Clarke

La Keisha Clarke

Baltimore,MD

Summary

Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.

Overview

25
25
years of professional experience

Work History

Assistant Customer Service Manager

Harris Teeter
Baltimore , MD
05.2019 - Current
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

Front End Manager

Shopright
Glen Burnie , MD
06.2016 - 05.2019
  • Oversaw cashier operations, bookkeeping and security.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Hiring and Recruiting Manager

Shoppers Food Warehouse
Baltimore , MD
09.1998 - 06.2016
  • Managed recruitment team and educated and mentored new advisors.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.

Education

CCBC DUNDALK
Dundalk

Skills

  • Information Updates
  • Rewards Programs
  • Corrective Actions
  • Interdepartmental Collaboration
  • Efficient Service
  • Customer Feedback
  • Customer Loyalty
  • Customer Engagement
  • Cash Handling
  • Training Programs
  • Customer Service and Assistance
  • Management Support
  • Handling Complaints

Timeline

Assistant Customer Service Manager

Harris Teeter
05.2019 - Current

Front End Manager

Shopright
06.2016 - 05.2019

Hiring and Recruiting Manager

Shoppers Food Warehouse
09.1998 - 06.2016

CCBC DUNDALK

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La Keisha Clarke