Lakeisha Hooks

Remove needle from donor arm, disconnect and set-up machine. Provide customer service on donor floor.

• Organized and stacked various materials.
• Operated hand trucks, pallet jacks and other heavy machinery to transfer materials.
• Tracked outgoing and incoming shipments of materials, updating inventory frequently.
• Adhered to safety guidelines and regulations to reduce risk of damage or injury.
• Enhanced customer satisfaction through timely order processing while ensuring accuracy in picking, packing, and shipping tasks.
• Recorded information, product shortages and discrepancies to maintain database accuracy.
• Collaborated within team environment to coordinate and streamline warehouse processes.
• Filled orders by packaging items and labeling for delivery.
• Worked closely with teammates to coordinate tasks and support safety.
• Observed safety procedures and practices to prevent injury.
• Loaded and unloaded goods from warehouse to trucks for shipping or storage.
• Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
• Operated material handling equipment to receive and ship freight.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Improved office operations by automating client correspondence, record tracking and data communications.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Monitored front areas so that questions could be promptly addressed.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Built rapport with patients and families, providing emotional support during difficult times.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.