LaKeisha Horn

Work History

Uhaul

10.2019 - Current

Customer service: Answer questions, educate customers, and resolve issues
Equipment management: Move, hook up, clean, and inspect trucks and trailers
Rental management: Use U-Scan technology to manage rentals and inventory
Equipment return: Accept returned equipment
Rental invoices: Prepare rental invoices
Installation: Install hitches and trailer wiring
Propane: Fill propane
Forklift: Drive a forklift
Training: Participate in U-Haul University training
Storage facility: Daily checks on locked out units, clean and maintain a clean storage area for customers as well as other Uhaul employees, dispose of garbage & debris left behind from previous customers, Prep units to be ‘ready’ for new customer move-in.

U.S. Cellular

11.2022 - 01.2023

Boosted client satisfaction by addressing their concerns promptly and offering tailored solutions for their telecommunications needs.
Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers and provided outstanding customer service.
Answered questions about store policies and addressed customer concerns.

LTD Commodities

08.2017 - 10.2019

-Answering inbound calls for customers wanting to buy products seen in our catalogs or online
-Checking on order status, requesting replacements, handling damages, refunds
-Assist with billing inquiries by utilizing different channels including emails and chat
-Engaging customers, making them feel valued and appreciated

Butterball

06.2015 - 03.2016

Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 15 pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Checked over all packs of Turkey Bacon being passed through from packaging to shipping to be packed.
Disposed of all Turkey Bacon not cleared in proper packaging
Weighed disposal boxes before storing in cooler to be disposed of by another department.
Checked sku numbers on boxes to make sure they matched sku number on shipping paperwork.
Scanned in and out new pallets with their proper product ID attatched