Lakeisha Jackson
Vineland,NJ
Overview
15
15
years of professional experience
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Offering engaging and pleasant personality with expertise building customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
MVC Technician
NJ Motor Vehicle Commission
04.2016 - Current
- Customer Service
- Hand out proper paperwork for customers
- Type and print out driver license, titles, and registration.
- Work driver testing
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained quality assurance and customer satisfaction objectives.
Front Desk Manager /MA
Southern Oncology & Hematology Associates
06.2010 - 06.2016
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Medical Assistant
Dr. Wasique A. Narvel's Office
07.2009 - 04.2010
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Correctional Officer
Cumberland County Department of Correction
11.2008 - 07.2009
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Education
Certificate - Medical Billing And Coding
University of Phoenix
Phoenix, AZ12.2022
Associate of Applied Science - Criminal Justice
University of Phoenix
Phoenix, AZ08.2009
Certificate - Phlebotomy
Cumberland County VoTech
Bridgeton, NJ05.2002
Dipolma - Medical Office Administrator
Cittone Institute
Mt. Laurel, NJ04.1997
Skills
- Type Titles/Registration
- Certified Commercial Driving Examiner
- Spot Document Fraud
- Phlebotomy
- Medical Record
- Vital Signs
- Medical Billing and Coding
- Medical Office Procedures
- Print License
- Pre-cert Testing
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Timeline
MVC Technician
NJ Motor Vehicle Commission
04.2016 - Current
Front Desk Manager /MA
Southern Oncology & Hematology Associates
06.2010 - 06.2016
Medical Assistant
Dr. Wasique A. Narvel's Office
07.2009 - 04.2010
Correctional Officer
Cumberland County Department of Correction
11.2008 - 07.2009
Certificate - Medical Billing And Coding
University of Phoenix
Associate of Applied Science - Criminal Justice
University of Phoenix
Certificate - Phlebotomy
Cumberland County VoTech
Dipolma - Medical Office Administrator
Cittone Institute
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