Chantel Thomas
Trenton,New Jersey/United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
MVC Technician
New Jersey Motor Vehicle Commission
10.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- supporting a team of auditors by collecting and organizing licensees records and documentation
- Provided support to a technical assistant.
Clerk
Manpower Solutions
01.2023 - 09.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2021
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Upselling Products and Services
- Responding to Difficult Customers
- Time Management
- Telephone Management
- Upbeat and Positive Personality
- MS Office efficient
- Strong Analytical and Problem-Solving Skills
- Handheld Computer Device Software
- File and Database Management
Timeline
MVC Technician
New Jersey Motor Vehicle Commission
10.2023 - Current
Clerk
Manpower Solutions
01.2023 - 09.2023
High School Diploma -
Trenton Central High School
Similar Profiles
JOHN-ELIAS CALLENDERJOHN-ELIAS CALLENDER
Motor Vehicle Tech at State Of New Jersey Motor Vehicle CommissionMotor Vehicle Tech at State Of New Jersey Motor Vehicle Commission
Niarah DudleyNiarah Dudley
60% Part Time Technician at New Jersey Motor Vehicle Commission60% Part Time Technician at New Jersey Motor Vehicle Commission
Montquel WyattMontquel Wyatt
Safety Specialist at New Jersey Motor Vehicle CommissionSafety Specialist at New Jersey Motor Vehicle Commission