Lakeisha Johnson
Lewisburg,TN
Summary
Detail-oriented professional brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance and maintain important safety standards.
Overview
13
13
years of professional experience
Work History
Paint Team Leader
General Motors Co
Spring Hill, Tennessee
10.2015 - Current
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Assisted with onboarding new employees into the Paint Team by providing training and instruction as necessary.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Trained and monitored employees to teach daily tasks and improve performance.
- Resolved any issues with equipment or materials used by the team.
- Identified potential hazards in the workspace and took steps to mitigate them.
- Conducted regular quality checks to ensure paintwork met required standards.
- Encouraged team members to take initiative in problem-solving when faced with unexpected challenges during a job.
- Collaborated with management to develop strategies to increase efficiency within the Paint Team.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Customer Service Supervisor
IBEX Global
Spring Hill, Tennessee
02.2012 - 07.2014
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Supported sales team members to drive growth and development.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Associate of Arts - Business
Daymar Institute
Nashville, TN08-2010
High School Diploma -
Marshall County High School
Lewisburg, TN05-2000
Skills
- Project management
- Quality control
- Equipment maintenance
- Safety protocols
- Team leadership
- Employee motivation
- Multitasking Abilities
- Worker supervision
- Continuous improvement mindset
Timeline
Paint Team Leader
General Motors Co
10.2015 - Current
Customer Service Supervisor
IBEX Global
02.2012 - 07.2014
Associate of Arts - Business
Daymar Institute
High School Diploma -
Marshall County High School