Lakeisha Jones
Summary
Energetic and reliable professional with strong sense of responsibility and leadership. Well-versed in security protocols and emergency response, coupled with excellent organizational and communication skills. Committed to ensuring safety and efficiency within any operational environment.
Overview
11
11
years of professional experience
Work History
Post Commander/Unarmed Security Guard
Gsg Protective Services
10.2020 - Current
- Developed strong partnerships with external agencies to facilitate information sharing and collaboration during joint operations.
- Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
- Investigated complaints thoroughly, taking corrective actions when required to maintain high standards of professionalism among officers.
- Optimized resource utilization by effectively delegating tasks based on individual strengths, improving overall efficiency.
- Improved overall security by implementing effective patrol strategies and coordinating team efforts.
- Boosted morale among officers by recognizing outstanding efforts and contributions to the team''s success.
- Evaluated officer performance regularly, providing constructive feedback to help individuals reach their full potential.
- Wrote detailed reports outlining routine activities and notable incidents.
- Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
- Set weekly schedules to maintain optimal coverage.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
Games Department Lead
Pacific Park Amusements
10.2013 - 02.2020
- Launched successful games by collaborating closely with marketing and sales teams on promotional efforts.
- Spearheaded quality assurance processes to minimize bugs and deliver a seamless gaming experience.
- Enhanced player experience by implementing innovative gaming strategies and techniques.
- Mentored junior team members, fostering professional growth and enhancing their skillsets.
- Elevated company presence at industry events showcasing current products while building relationships with potential partners.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Business Management
Victor Valley College
Victorville, CASkills
- Leading teams
- Incident command
- CCTV monitoring
- Law enforcement
- Training personnel
- Writing reports
- Enforcing policies
- Patrolling grounds
Timeline
Post Commander/Unarmed Security Guard
Gsg Protective Services
10.2020 - Current
Games Department Lead
Pacific Park Amusements
10.2013 - 02.2020
No Degree - Business Management
Victor Valley College
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