LaKeisha Kilgore
Arlington,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
23
23
years of professional experience
Work History
Administrative Assistant Agent II
UPS
01.2007 - Current
- Managed busy multi-line phone system to ensure seamless communication.
- Coordinated customer information and billing processes to enhance accuracy.
- Prepared complex reports for efficient data analysis and decision-making.
- Demonstrated adaptability by mastering new systems and procedures swiftly.
- Utilized strong communication skills to resolve customer concerns effectively.
- Provided comprehensive office support, leveraging expertise to improve operations.
Auditer / UPS SCS
Spherion Staffing
01.2007 - 01.2007
- Managed and audited payments for truckers in Las Vegas, Nevada, and Boise, Idaho.
- Utilized Microsoft Outlook and Excel for efficient communication and data management.
- Addressed customer inquiries regarding payment issues promptly and effectively.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Dispatcher / UPS SCS
Spherion Staffing
01.2006 - 01.2006
- Audited delivery orders to ensure accuracy and compliance.
- Coordinated with drivers and personnel for timely delivery of goods.
- Managed high-stress situations to provide effective support and assistance.
- Separated, scanned, and filed documents to maintain organized records.
Secretary
Major Funeral Home
01.2003 - 01.2004
- Managed daily operations of funeral home, including opening and closing procedures.
- Assisted licensed funeral directors with first call pickups to ensure timely response.
- Maintained customer records and organized documents for efficient retrieval.
- Operated multi-line phone system to handle incoming inquiries promptly.
Administrative Assistant
Golden Gate Funeral Home
01.2002 - 01.2003
- Obtained and filed death certificates with city and state authorities.
- Managed multi-line phone system to ensure prompt communication.
- Maintained collaborative relationships with physicians and medical examiners for funeral arrangement support.
- Assisted families in navigating insurance claims processes.
Education
Dallas Institute of Funeral Service
Dallas, TX01.2004
Bachelor of Science - General Management
Thomas Edison State University
Trenton, NJ10-2024
High School Diploma - undefined
James Bowie High School
Arlington, TX01.2001
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft outlook
- Customer and client relations
- Clerical support
- Strong problem solver
- Invoice processing
- Multi-line phone systems
Timeline
Administrative Assistant Agent II
UPS
01.2007 - Current
Auditer / UPS SCS
Spherion Staffing
01.2007 - 01.2007
Dispatcher / UPS SCS
Spherion Staffing
01.2006 - 01.2006
Secretary
Major Funeral Home
01.2003 - 01.2004
Administrative Assistant
Golden Gate Funeral Home
01.2002 - 01.2003
High School Diploma - undefined
James Bowie High School
Dallas Institute of Funeral Service
Bachelor of Science - General Management
Thomas Edison State University
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